Justin Shelby - State Farm Insurance Agent

Jennifer Bolan has been awesome! We appreciate the ease and professionalism of this State Farm agency.
Jan 23rd, 2024

Justin and his staff have taken very good care of my and my family's insurance needs. They are always so friendly and helpful from the smallest question to any major issue I was having. Glad they are my insurance agent because I have had agents before that didn't care if they helped.
Jan 22nd, 2024

Oct 9th, 2023

Just converted our old Term Life Policies to permanent policies! Tammy was amazing as always!! Did all of it over the phone!!
Oct 7th, 2023

This is the worst insurance experience Ive ever had. I became a customer because I wanted to support local business in Houston, but that turned out to bite me hard. Earlier this year I added a 2nd car to my plan and they inexplicably charged me $180 for doing so, added to my bill over the next 3 months. I called to ask why and the ladies in the office never have any clue about my questions, even after they hang up and go ask someone. They called me back and STILL could not explain why I was charged so much just for adding a vehicle, which was on top of the insurance rate for that vehicle. Once the 3 months were over, my bill finally returned to the amount it should have been in the first place, but it wasnt long before they started raising my rates for absolutely no reason. I had a multi-line discount that was canceled for no reason and all of a sudden they started charging me 40% more for my original car I first added to the plan. My bill changes literally EVERY month and they told me there is no way I can pay 6 months in advance - they force me to pay every month and they use this to their advantage - my bill hasnt been consistent for 2 months straight all year. This is insane. The lady at the office told me that Shelby would call me himself to explain everything but that call never happened. I dont trust these people anymore. Its just a bunch of high fees and broken promises.
Sep 4th, 2023