Dairy Queen Grill & Chill

I dont understand what the breakdown is in the drive thru. This is the 4th time inside of the last 12 months that I very politely, clearly, slowly give my order and it comes out not even close. This time it was way off and cold. Yall charge too much to get it wrong so often and serve cold garbage, if I want cold food and screw ups, Ill spend $5 less and go across the street to McDonalds. Why must it always be a gamble at DQ? To clarify, is it ok to order a burger as a single with no mayo or am I reinventing the wheel here? I asked for onion rings and got fries. Its just tossed out the window like you get what you get bye. Today the burger was a single as requested, but it was a old, cold, soggy single you can tell they pulled the patty and tried to wipe off the mayo. Completely gross and unsanitary. Again, ordered onion rings and got old cold dead fries. The ice cream I ordered was ok tho. Im guessing the franchise owners of all three restaurants at that A & 21 area are pretty confident that no matter how much they suck, they will still get the biz because they are the closest drive thrus for many miles. I would venture to say between the 3 restaurants I lose approximately $70 a year in missing, incorrect and inedible food. If Im going through the drive thru, I dont want to come in to complain, nor do I was the rest of the order getting cold wait back through the drive thru and if Im in a drive thru then I am in a time crunch and cant dedicate the time to deal with your incompetence. The workers at the DQ today Ive seen there for years! Is there oversight? No training? Am I mistaken and this is a corporate store and maybe you see an area manager once or twice a year? Not sure what the deal is. Im just sure that the only consistency there is that you suck. Not smart to mess with time pressed, hangry peoples food. After several years of this nonsense I finally decided to take the time and let you know, not that you deserved all this effort or care. Think Im going back to home meal prepping for on the go, thanks for the motivation.
Mar 31st, 2024

Mar 22nd, 2024

Mar 7th, 2024

Feb 6th, 2024

I dined in and was the only one in dining room and the manager along with other staff personnel where making fun of customers that were going through the drive thru and also carrying on obnoxiously and manager was making fun of another employee by name of Riley and I felt bad for the kid. They made me feel very on uncomfortable while I was dinning Food was great just the obnoxious language and behavior of certain staff members that evening.
Feb 2nd, 2024