MyWay Mobile Storage of St. Louis

I'd be very curious after all of these reviews if it's under new management. I canceled my storage contract in mid November (receipt and all) and not only am I still being billed, I keep getting the run around about the delivery of my units...
Dec 13th, 2022

Ive used this company twice to store my items while moving. The professionalism is unmatched. Everything from the initial phone calls with the customer service team from the drop off/pick up gentleman. I Highly recommend this company for all of your storage and moving needs. Also very affordable compared to their competitors.
Jan 7th, 2022

Customer service is great. When I first called them Amber give me the break down of everything I asked her. She wasn't rushing me nor was she irritated because I was asking so many questions. My pods arrived on the day they was suppose too and the second pod I didn't need I called an told them they refunded my money for it. I will be using them when I move. Thanks myway!!
May 16th, 2021

I used them for my move and they were responsive, worked with me in delivering the pods and picking  them up. I thought I needed 3 but ended up needing six of them. They were very quick in getting the extra pods delivered in a very timely matter. My problem was one was delivered with a hole in the side. We covered it with plastic to protect the things inside. Was told they stored them inside a warehouse so no problem with getting wet. When they delivered them and we opened them up we had three of the pods very wet inside. I have reached out and sent pictures of what we found but have not received any answers as per why they were wet and what we are going to do. Had pictures, cooking books, blankets and cooking pots  that got very wet and rusted. That shows that was wet for a while. If it wasn't for this incident I would if given them 5 stars, just very disappointed in no follow threw as per what we are going to do.
Sep 19th, 2022

Positives: Professionalism, accountability, courteous, Responsiveness Everything with this company was fine up until I had my units delivered. While going through my pods I noticed one of them did not belong to me and that my my unit is missing. I called and spoke with a manager who then advised me that one of my units(the one missing) had been dropped by a previous employee and my unit had been damaged. I was then advised that my items were placed into another pod but they where not sure where it was. The manager stated that she would locate it and have the correct unit delivered. However with all that occurred I would definitely say the manager Tami and the delivery driver was VERYYYY professional and did all she could to correct the issue and was very apologetic, I will still refer this company bc they did make good on the mistakes that where made.
Apr 22nd, 2022