Midwest Marine

Took my boat to them for the first time last fall. Had a few things that didnt go as I had planned. Wasnt happy, but they did go way out of the way to make me happy. They went above and beyond. Unfortunately things dont go as planned sometimes..its how the company responds that goes a long way. They make everything perfect. Will have them doing all my work now.
Apr 10th, 2024

Eugene Holman is the best boatman in the business. My wife and I are first time boat owners and he walked us through all the options delivered my boat and spent quality time making sure we were comfortable with all the features and even helped me dock it on our slip for the first time CANT RECOMMEND HIM AND MIDWEST MARINE ENOUGH. THANK YOU!
Apr 4th, 2024

My wife and I wanted to reach out to share our recent experience with Midwest Marine Boat Co, concerning our purchase of a new pontoon back in April of 2023. Initially, we were impressed by the friendly and accommodating staff at Midwest Marine, and we were thrilled to have our boat delivered to our lake community. However, our experience took a turn when we encountered an issue with the title of the motor. In December, we entrusted Midwest Marine with our boat for storage and routine maintenance, including an oil change, for which we paid $1400. However, in March, we were informed that there was an error with the title of the motor. Despite our efforts, which included multiple trips to the dealership, we were left with the only option of exchanging the incorrect title for the correct one, going to DMV and pay to register the new motor without any form of compensation. As someone with over thirty years of experience in business, I have always believed in taking responsibility for mistakes made by myself or my staff, and ensuring that our clients are properly compensated for any inconvenience caused. Therefore, I must express my disappointment that Midwest Marine did not extend the same level of care and consideration to us. Moving forward, we hope that Midwest Marine will take our feedback into account and strive to improve their customer service practices. MG
Apr 3rd, 2024

Jan 29th, 2024

My experience with the Midwest Marine Parts Department left much to be desired. Navigating their parts department proved to be a challenging task, primarily due to the lack of assistance and expertise from their representatives. Unfortunately, it became evident that the staff was not adequately trained or knowledgeable about the intricacies of the various marine parts available. Upon seeking assistance, the representative's inability to provide accurate and helpful information about the parts I required was frustrating. It raised concerns about the overall competence of the department in catering to the diverse needs of customers seeking marine components. Moreover, the lack of a customer-friendly atmosphere compounded the issue. The ambiance did not exude a welcoming vibe, making the interaction feel more like a struggle than a collaborative effort to find the right parts. A well-organized and customer-centric parts department is crucial, especially in an industry where precision and expertise are paramount. While it's not uncommon for parts departments to face challenges, a concerted effort to enhance staff training and knowledge could significantly improve the customer experience. Providing resources for continuous learning and staying updated on the latest marine technologies and components would empower representatives to better assist customers effectively. In conclusion, Midwest Marine's Parts Department falls short in terms of customer service, with representatives lacking the requisite knowledge to assist customers adequately. Addressing this gap in expertise and fostering a more customer-friendly environment would undoubtedly contribute to a more positive and satisfying experience for patrons seeking marine parts and assistance.
Dec 27th, 2023