Luck Humphreys & Associates
-
3334 W Ely Rd
Hannibal, MO 63401 - 573-221-4650
Hours
Chamber Rating
-
nathan youngwirth
We have filed our taxes with Luck Humphrey's for years. They are very professional and thorough and I highly recommend them.
Apr 23rd, 2021 -
Brandy Johnson
WARNING!!! DO NOT USE THE SERVICE!!!!! THEY FORGOT TO FILE MY TAXES BUT THEY SURE CASHED OUR CHECK!!! Last year was our second year using this accountant. They seem nice. Did our taxes as usual, no biggie. Months, go by and we have not received our taxes or our stimulus. So we call a few times and get the run around, they tell us that someone will call us back but no one ever does. I have to call several more times and finally get a hold of someone. They tell us they forgot to file them. Ok....mistake. An unfortunate one since I'm out of work due to COVID and we are waiting on money. But ok....they get it filed and about three months after we file them we get our money. Fast forward to this year, I call and get all the info I need to file this year. I ask about what their fees are. She says she does not know. About the same as last year. I told her I don't remember what it was. She says maybe like $160. Ok....sounds weird to me that they don't know their prices but pressing on. I mention that last year they forgot to file them and ask if they offer and discount or price break for their mishandling last year. Mind you it was a simple question that I feel I had a right to ask. I was giving them another shot after their mistake. I know mistakes are made. But I also know that there is such a thing as customer service and customer retention by owning up to your mistakes. So she gets noticeable upset at me on the phone. Says no, it was a mistake and mistakes happen. Okie doike. Just asking. THEN SHE CALLS ME BACK!!! Says she advises me to find a new place to do my taxes. Lol...unreal. What happened to being decent to each other? So here I am....letting you know you might want to shop around if you are looking for a new accountant. And for the sake of not making this lady mad....do not ever ask her about making up for a mistake! I sure hope she doesn't act like this when she makes mistakes on your taxes.
Mar 29th, 2021 -
Stacy Luck
Mar 4th, 2021 -
Brandy Polston
Sep 22nd, 2020 -
Bonnie Arnold
Aug 30th, 2020
Contact Info
- 573-221-4650
Questions & Answers
Q What is the phone number for Luck Humphreys & Associates?
A The phone number for Luck Humphreys & Associates is: 573-221-4650.
Q Where is Luck Humphreys & Associates located?
A Luck Humphreys & Associates is located at 3334 W Ely Rd, Hannibal, MO 63401
Q What is the internet address for Luck Humphreys & Associates?
A The website (URL) for Luck Humphreys & Associates is: http://www.hannibalchamber.org/list/member/luck-humphreys-associates-199
Q How big is Luck Humphreys & Associates?
A Luck Humphreys & Associates employs approximately 1 people.
Q What days are Luck Humphreys & Associates open?
A Luck Humphreys & Associates is open:
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Q How is Luck Humphreys & Associates rated?
A Luck Humphreys & Associates has a 3.4 Star Rating from 5 reviewers.
Hours
Related Categories
Ratings and Reviews
Luck Humphreys & Associates
Overall Rating
Overall Rating
( 5 Reviews )nathan youngwirth on Google
We have filed our taxes with Luck Humphrey's for years. They are very professional and thorough and I highly recommend them.
Brandy Johnson on Google
WARNING!!! DO NOT USE THE SERVICE!!!!! THEY FORGOT TO FILE MY TAXES BUT THEY SURE CASHED OUR CHECK!!!
Last year was our second year using this accountant. They seem nice. Did our taxes as usual, no biggie. Months, go by and we have not received our taxes or our stimulus. So we call a few times and get the run around, they tell us that someone will call us back but no one ever does. I have to call several more times and finally get a hold of someone. They tell us they forgot to file them. Ok....mistake. An unfortunate one since I'm out of work due to COVID and we are waiting on money. But ok....they get it filed and about three months after we file them we get our money.
Fast forward to this year, I call and get all the info I need to file this year. I ask about what their fees are. She says she does not know. About the same as last year. I told her I don't remember what it was. She says maybe like $160. Ok....sounds weird to me that they don't know their prices but pressing on. I mention that last year they forgot to file them and ask if they offer and discount or price break for their mishandling last year. Mind you it was a simple question that I feel I had a right to ask. I was giving them another shot after their mistake. I know mistakes are made. But I also know that there is such a thing as customer service and customer retention by owning up to your mistakes.
So she gets noticeable upset at me on the phone. Says no, it was a mistake and mistakes happen. Okie doike. Just asking.
THEN SHE CALLS ME BACK!!! Says she advises me to find a new place to do my taxes. Lol...unreal. What happened to being decent to each other? So here I am....letting you know you might want to shop around if you are looking for a new accountant. And for the sake of not making this lady mad....do not ever ask her about making up for a mistake! I sure hope she doesn't act like this when she makes mistakes on your taxes.
Stacy Luck on Google
Brandy Polston on Google
Bonnie Arnold on Google
Overall Rating
Overall Rating
( 5 Reviews )Write a Review
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