Marty Cancila Service Center

Very upset I scheduled my car for service last week it gets rescheduled for Thursday morning this week due to being short handed I bring it Wednesday afternoon. I ask for a rental none available if I didnt schedule in advanced. I pay for a rental somewhere else. I call today to see whats going on. No one looked at the car yet because they are short handed. Why did you schedule me if you wasnt going to look at it. Then Im told you can come get it for the weekend and bring back Monday morning and we will look at it. Why not say to just bring it money. I wasted money on a rental. Ive been servicing my car here for quite some time because I love down the street. But this is unacceptable Im paying for this service. I now dont have money for another rental when I bring my car back Monday. Just Wow!!!
Feb 4th, 2024

Great peole here
Mar 11th, 2023

Feb 27th, 2023

Your service is terrible I came to look for a new truck a grand wagon there and no one took the time to come and see exactly what I need it I used to work for plenty of dealerships high end to low end dealership And your cars on your showroom floor look terrible if you want to get good business or more business you need to take care of business
Jan 24th, 2023

My experience with Marty Cancila DCJR Service left me with the feeling that the dealership is willing to do what it takes to get a vehicle back on the road if it means avoiding warranty work. After being towed in, I was at the mercy of a service department that seemed to do as little as possible to get my vehicle moving again. I specifically mentioned that I did not have a check engine light on when I came in. However, my service ticket stated the opposite. I shared the diagnostic report that was performed on my vehicle before getting towed to Marty Cancila DJCR, and the report was given no credence by the service department. I was subsequently told of 'a damaged pan and some fluids' being replaced, my vehicle was driven (2) times to Alton, IL, and 'seemed to be okay'. I haven't had the vehicle for a year (10 mo.), and after adding only just 15,000 miles, I've experienced problems with the transmission. Fortunately, any problems with the powertrain for my vehicle are currently covered within the parameters of the warranty. Unfortunately, Marty Cancila DCJR would rather do the least amount of work necessary to finish the job because Chrysler is so strict on warranty policies.
Apr 15th, 2023