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      Red Roof Inn St Louis - Florissant

      ( 435 Reviews )

      Red Roof Inn St Louis - Florissant
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      Chamber Rating

      2.7 - (435 reviews)
      98
      54
      69
      41
      173
      Read Our 435 Reviews

      Chamber Rating

      2.7 - (435 reviews)
      98
      54
      69
      41
      173
      › ‹
      • Tracy Booker


        Mar 22nd, 2024

      • Tyrese Mays


        Mar 8th, 2024

      • Nichole White

        My room was terrible tv didnt work and phone did not have any buttons expect the number buttons. The covers were full of burn holes. To top it off my shower was dirty and no one was available to clean it or the front desk could not supply me with cleaning supplies so I had to figure it out. After I took a shower the floor all the way to the door was a mini pool. When asked to moved to a different room the receptionist at front desk told me that wasnt possible.He said I had wait til the manager came in the morning but come to find out the manager did not work that day either.
        Feb 21st, 2024

      • vance watson

        Condemned by the city last night and everyone forced out onto the streets. I don't suggest trying the other red roof property just down the road either I think it will be shut down next.
        Feb 18th, 2024

      • Marsha Mcgill

        Just got in from driving 13 hours from Texas to Missouri stop at this hotel on Feb 22nd/23rd 2024. My husband was laying on top of the covers I went to pull back the covers and saw a spider. We was there maybe a good to hours booked it thru Expedia and the hotel tells me to call them if I wanted a refund but Expedia but they told Expedia we stayed there for 5 hours. I told Expedia to check the conversations that I had with the first agent and it will show 2 hours at the most because I immediately called them once I got to a friend's house. Now they both are saying I will not get a refund. But can give me a free night stay. Who in there right mind would stay a second time after seeing a spider in the bed. Spiders webs was on the walls got pictures of that. It was two TV's in the room only one barely worked. I WOULDN'T recommend this place to the DEVIL HIMSELF Rooms: Horrible two TV's in the room but only one barely worked. The only good thing was the refrigerator.
        Feb 26th, 2024

      Read Our 435 Reviews

      About
      Red Roof Inn St Louis - Florissant

      Red Roof Inn St Louis - Florissant is located at 307 Dunn Rd in Florissant, Missouri 63031. Red Roof Inn St Louis - Florissant can be contacted via phone at 314-255-2265 for pricing, hours and directions.

      Contact Info

      •   314-255-2265

      Payment Methods

      • AMEX
      • Discover
      • MasterCard
      • Visa

      Questions & Answers

      Q What is the phone number for Red Roof Inn St Louis - Florissant?

      A The phone number for Red Roof Inn St Louis - Florissant is: 314-255-2265.

      Q Where is Red Roof Inn St Louis - Florissant located?

      A Red Roof Inn St Louis - Florissant is located at 307 Dunn Rd, Florissant, MO 63031

      Q What is the internet address for Red Roof Inn St Louis - Florissant?

      A The website (URL) for Red Roof Inn St Louis - Florissant is: https://www.redroof.com/property/mo/Florissant/RRI024?utm_source=GMB&utm_medium=Google&utm_campaign=GMB_Performance_RRI024

      Q How is Red Roof Inn St Louis - Florissant rated?

      A Red Roof Inn St Louis - Florissant has a 2.7 Star Rating from 435 reviewers.

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      Ratings and Reviews
      Red Roof Inn St Louis - Florissant

      Overall Rating

      Overall Rating
      ( 435 Reviews )
      98
      54
      69
      41
      173
      Write a Review

      Tracy Booker on Google

      image

      Business Response on Google Mar 25th, 2024
      Hello Tracy, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn St Louis - Florissant. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

      Tyrese Mays on Google

      image

      Business Response on Google Feb 12th, 2024
      Thank you for sharing your 5-star rating with us, Tyrese. Our staff at the RED ROOF INN ST LOUIS - FLORISSANT was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

      Nichole White on Google

      image My room was terrible tv didnt work and phone did not have any buttons expect the number buttons. The covers were full of burn holes. To top it off my shower was dirty and no one was available to clean it or the front desk could not supply me with cleaning supplies so I had to figure it out. After I took a shower the floor all the way to the door was a mini pool. When asked to moved to a different room the receptionist at front desk told me that wasnt possible.He said I had wait til the manager came in the morning but come to find out the manager did not work that day either.

      Business Response on Google Feb 19th, 2024
      Thank you for taking a moment to leave a review, Nichole. The staff and I at the RED ROOF INN ST LOUIS - FLORISSANT were disappointed to see your 1/5 score following your stay. You indicated that the broken Tv in your room, faulty phone, the holes you described in the covers, and the other issues mentioned hindered your experience. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comforts of home, so I am sorry to hear this was not achieved with you. Your comments have been shared with management in an effort to address your concerns.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist

      vance watson on Google

      image Condemned by the city last night and everyone forced out onto the streets. I don't suggest trying the other red roof property just down the road either I think it will be shut down next.

      Business Response on Google Feb 23rd, 2024
      Thank you, Vance, for writing to us about your recent stay at our hotel RED ROOF INN ST LOUIS - FLORISSANT. We are utterly disappointed to learn that you encountered that distasteful situation during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring this matter to management's attention for further review. We at Red Roof truly value your feedback and we wish you all the best in your future travels. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

      Marsha Mcgill on Google

      image Just got in from driving 13 hours from Texas to Missouri stop at this hotel on Feb 22nd/23rd 2024. My husband was laying on top of the covers I went to pull back the covers and saw a spider. We was there maybe a good to hours booked it thru Expedia and the hotel tells me to call them if I wanted a refund but Expedia but they told Expedia we stayed there for 5 hours. I told Expedia to check the conversations that I had with the first agent and it will show 2 hours at the most because I immediately called them once I got to a friend's house. Now they both are saying I will not get a refund. But can give me a free night stay. Who in there right mind would stay a second time after seeing a spider in the bed. Spiders webs was on the walls got pictures of that. It was two TV's in the room only one barely worked. I WOULDN'T recommend this place to the DEVIL HIMSELF
      Rooms: Horrible two TV's in the room but only one barely worked. The only good thing was the refrigerator.

      Business Response on Google Mar 8th, 2024
      Dear Marsha, I appreciate you sharing your feedback following your stay at the RED ROOF INN ST LOUIS - FLORISSANT. I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the other concern mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Sincerely,Oshane Red Roof Management RediResponse Specialist
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      Overall Rating

      Overall Rating
      ( 435 Reviews )
      98
      54
      69
      41
      173

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