SureStay Plus By Best Western Fenton

Generally worn out and out of date. In room TV didn't work because the remote for the cable box? was missing. Desk clerk said sorry but no solution.
Nov 23rd, 2023

Nov 18th, 2023

My only complaint was I only stayed a few hours to be at a local hospital for a procedure early in morning a discount for hospital patients would of been nice. The staff was hard to understand on phone.
Nov 17th, 2023

Paid cash for room and cash deposit. Was told cash deposit would be returned upon check out. Gave card for file incase we stayed another night. Card never got put on file. And apparently the person who checked me in ( it was his very first day/night working there) only put in the payment for the room. Even though on camera it shows me handing him the money I now have to wait 24 hours for a review to even see if I get my money back! Well within that time, entering the room it smelt awful come to find out because they had a lariceo ozone generator running in the room before hand, ozone generator puts off a gas that can cause health problems, including respiratory tract irritation, breathing difficulty, asthma exacerbation, and chest pain. An ozone generator produces a gas that attacks the source of odor causing gases through a process called oxidation and permanently removes the odor. That was running when we opened the door. After turning that off I sat down on the bed and a cockroach ran out of my pillow case. I was able to capture it and would end up showing them. At breakfast we find out that they do not have fresh hot breakfast its all usually left over from previous nights. Unfortunately we had a power outage and our four kids were at the grandparents so we decided for another night. Which was 30$ cheaper than the night before. Paid. Found more bugs. The side door into the hotels card reader to secure the hotel was ripped off and wide open to anyone. Upon checking out they were so rude stating 24 hour investigation and they will let us know if we are able to get our cash deposit back that we paid for so now we have to wait for our own money to come back which we probably wont get and they wouldnt even so generously give us a night for free for our troubles of not being able to get our money back And finding a cockroach and other bugs in our room. They were not willing to do anything. Do not stay here. You will highly regret it the moment you walk into your room.
Nov 17th, 2023

Although definitely in need of some updating, the room was clean and the price was right... unfortunately the bed literally only had a sheet on it, and there were no blankets in the room. I wasn't in the mood to call the desk, so I just cranked the heat. When booking, I neglected to pay attention to the fact that this location allows dogs, so that mistake is on me, and there were certainly some yapping ones. That said, it was a clean and safe location to get some sleep for a night, and the price was in line with the quality.
Nov 6th, 2023