Pei Wei Asian Kitchen

Food is hot and fresh! Service is quick. I had the Mongolian steak and crab wontons.
Mar 18th, 2024

My wife and I were just there for lunch. We were first in line and my wife clearly ordered Mongolian Beef. I dont know if the gentleman at the counter was hard of hearing, in a bad mood, or mentally defective. He kept rudely asking Which one? She thought there was only one and finally pointed to the picture on the menu board for him. My wife was taken aback, offended, and it spoiled our lunch. This is not how wait staff should treat a customer and we will not be back.
Mar 18th, 2024

Great food.
Mar 16th, 2024

I have now exhausted any Goodwill that was built up by my love of Kung Pao chicken from pei wei. It has been different at least 5 times in a row now. Most recently, it was more honey chicken. At least it was clean this time.
Mar 7th, 2024

WAS our favorite place to eat! Arrived at the restaurant only to be told "we're not taking orders"!?! as I stand there stunned another associate turns and says "we're not taking orders" no further explanation. There were people eating in the restaurant, people picking up orders and people preparing food in the kitchen!?! We left. A call later to the restaurant to speak with a manager and get a corporate number was met with I don't have a number of anyone to contact. A complete failure of trying to provide any costumer service! It was explained that we drove 20 minutes to eat at the location and we have been patrons since the location first opened. We were told we could come back and he would get us served. A lot too late. I suspect ownership or management has changed in the last few months as food quality, portion size and service have fallen off, which I don't totally understand since several of the old faces are still there. A disappointment as the other Pei Wei location closed in Clayton. With some severe food allergies in my family it felt good that we had a place we trusted, unfortunately that trust has been broken. To be treated like that from just walking through the door doesn't instill confidence in anything else they do! We will not be returning!
Mar 2nd, 2024