Hy-Vee Pharmacy

Excellent customer service. I just moved here and thought it was going to be such a pain to transfer my medications here. It wasnt at all. They took care of everything.
Feb 7th, 2024

Not enough staff ever, some staff is so rude, scripts are never ready even when they are called in way in advance. Drive thru is never open, which is worse when you are sick or have sick kids and dont want to go into the store spreading germs. Switched from West Broadway to them because it was closer to our location, but going back to the West Broadway Hy-Vee. Willing to drive the extra 15 minutes due to poor service. Really sad.
Dec 14th, 2023

Can't fully judge this place with one interaction. But, my wife called earlier today and asked if they had a certain medication and she was told they did. The script went to them, I gave them a couple hours and drove 30min to go pick it up. Waited in line 20min just to be told they don't have it and it would need to ordered. That's interesting that you would lie to your customers. I guess can't expect too much more now days.
Dec 5th, 2023

They need more help. This place is terrible the staff are trying to be customer focused but are overwhelmed while some are just not trained well and dont care. Drive through is never open, can not get through on the phone,always an issue with insurance, prescriptions never get filled in a timely manner. WHY isnt there something in the computer that shows every single month there is an issue a simple fix that bc theres nothing documented takes 10000 times longer. Just been months of a terrible experience. Arrived last last after waiting sinceFriday, was told they would be ready 3 priscriptions, once inside there was 1 that was actually on backorder and was not able to pickup staff said they would deliver today. Called to make sure it was being delivered and the they state they can not. Come on I've been using this pharmacy 8 years however I'm about to look elsewhere.
Nov 13th, 2023

Yes, If I could give a zero I would I drove 40minutes to get there to get turned down will NEVER go to this pharmacy ever...
Oct 23rd, 2023