Central Bank

10 minutes at the drive-up at 3 pm and only 1 other car that had been there well before I arrived. All to cash a check!
Dec 15th, 2023

Although I had banked at Central years ago, I no longer do. (And I am reminded why). I went in person last week to cash a check off of their bank. I had participated in a consignment sale and over 400 consignors were emailed their checks. The bank was made aware that all of us would have printed checks that would be coming through. The teller was professional and let me know he hadn't seen this before and asked a colleague for assistance. This lady was also professional and mentioned she would need to ask since there was no line on the back for me to sign. She brought the check to Robyn Nall, Assistant Manager at the Paris Rd location. (This information was taken from a business card she handed me after I had requested her information). Robyn proceeded to treat me like I was conducting fraudulent activity. Despite the teller having called and verified with the account owner, and despite him stating that the funds were in the account. Robyn proceeded to be snarky, rude, and unprofessional in how she spoke to me in the lobby in front of other customers. I worked in banking for years and I have yet to ever meet someone who spoke to customers like this. I truly hope that her higher ups take this chance to work with her on appropriate behavior in her position and work on how she talks to your customers. Due to this interaction we are currently working to move my children's accounts out of Central bank and I would encourage others not to bank at this location.
Oct 22nd, 2023

Robyn Nall is my go-to when I need help with anything at the bank. She is always ready to check on or correct any issue or if needed, find the right person to get it done. Best customer service person I know. DH
Sep 21st, 2023

Terrible customer service. Waited on hold for 15 minutes trying to make an "appointment" to come inside and use the change counter which I had previously been approved to do by the manager "kenzie". Finally I decided to go through the drive through and call a teller for faster access, after being told I could not come inside and to bring my change to the front door i had to stand there in sandels, shocks, shorts and a short sleeved shirt in 22* weather waiting for them to come let me in. Then I was left standing in the doorway for another 20 while they processed my change and cash deposit. During this time 2 elderly patrons came to the door, I let the first one in feeling bad for him standing in the cold. Much to my surprise the worker "travon" could be heard bad mouthing me for letting another patron into the doorway and out of the wind. this patron was then allowed access to the lobby WITHOUT A PRIOR APPOINTMENT. A short time later another elderly patron this time a woman approached the door and rather than be talked down on agian I did not let this patron in and I felt very poorly about this decision. especially when I noticed in the reflection of the double doors she was shivering. She stood out there for 10-15 minutes before finally returning to her car, never acknowledged (although seen by multiple workers). This is just not what you expect from a "local bank".
Apr 28th, 2023

Robyn was very rude and unhelpful wont be back to this location.
Mar 15th, 2023