Midwest Autoworx

Mr. Jaeger, I am responding to this review just as I did to the State of Missouri’s Attorney General’s office in which you had filed a claim. The information provided to us directly from you was that you had just purchased the vehicle and while it driving back to Columbia the temperature gauge was showing overheat and your son shut it down before it got too “hot”, but you thought it might have a head gasket leaking and some coolant leaks, we were never informed of a drivability problem with the car as a concern of yours. Upon inspection and testing of the cooling system it was determined that in fact the head gaskets were leaking combustion gas into the cooling system. We gave you an estimate for repairing the head gaskets which requires removal of the engine, while it was out for repairs you agreed to some other needed maintenance to the engine that it obviously needed. At no time during the repair did you inform us of any condition of the engine running bad or stalling, we repaired the engine, test drove the car for over 20 miles with no drivability concerns and no cooling system problems. A few days later you informed us that the car was doing the same thing, which we asked “overheating” and your response was then to tell us that it was stalling and running rough, this was the first time you had ever mentioned that. We reinspect the work we had performed and verified the head gaskets were not leaking. At this point we spoke of several possible issues that could cause this condition and you opted to have the car inspected by the local Subaru dealer for the possible causes. They concluded many things could cause the symptoms you were having but the head gaskets leaking was not one of them. I am sorry that you have had so many problems with this recent purchase and would recommend considering action upon the place where you purchased the car as this was obviously a problem before you bought the car. I hope that it is running well for you now and that it gives you many years of trouble free service as these are generally reliable vehicles.

Thank you, we appreciate you!

Thank you so much Kaitlyn!