Quality Inn

$585 for a room? Why! Tried to book a room on April 7 to see the eclipse. Will have to miss it. 2011 North Kingshighway, Cape Girardeau, MO, 63701
Apr 4th, 2024

Right on the main highway convenient to do everything else
Feb 20th, 2024

Absolutely avoid this place at all costs. If I could give it zero stars I would. There was clogged up poop in our toilet upon arrival. There are actual children as housekeepers, not sure how thats legal. The ceiling in the hallways is caving in. Absolutely repulsive. The manager was nice enough to give us a refund immediately. The La Quinta in Jackson is 100000% nicer, which is where we ended up going.
Feb 16th, 2024

I booked a 1 night stay at this hotel through priceline. I checked in right around 3:00 PM and because my child was scheduled for a game at 3:30 PM, I walked right back to my car and left. Returned around 9:15 PM and the first thing I noticed after putting my stuff down and heading to the bathroom was that the toilet wreaked with a urine stench and the bottom of the tub was in bad shape. That was where the issues for me began. Next thing I noticed when washing my hands is that NONE of the washcloths, hand towels or bath towels are stain free. So, of course it causes me to pull back the sheets to examine the beds. One bed had stained sheets and the other bed had a stained comforter with what appeared to be a urine spot. I called the front desk to complain and request clean items. The young lady apologized, said the hotel was fully booked and instructed ME to come pick up clean ones from the front desk versus offering to bring them. At that point I decided I'd rather check out because even clean linens wouldn't fix that stank, subpar bathroom! At this point it's approaching 10:00 PM and I tell my child that we're going somewhere else. I get to the desk and while waiting for the attendant to return another customer shows up to ALSO check out because she had issues with her room! She was also there for the tournament and did exactly what I did when arriving. I tell the attendant that I would feel more comfortable checking out and requested a refund. She checked my room and the other customer's room. When she returns she informs me that she cannot provide a refund because we checked in at 3 and took too long to bring a complaint. She didn't even acknowledge the issues. Basically insinuating that it could be MY doing! After going back and forth and the attendant claiming complete ignorance such as the trying to convince me that smelled fresh and the urine looking stain was caused by bleach, I opted to leave and stated I'll receive a refund one way or another. I have already filed a complaint with both Priceline and the Quality Inn's parent company Choice Hotels. Both informed me that it is up to the hotel itself to determine whether a refund is granted. The Courtyard by Marriott on Broadway St. was ONE MILLION times better!
Mar 14th, 2024

Feb 10th, 2024