Verizon

I am Verizon customer for last 20 years. Recently, had an issue, came to local store. Joseph the Rep. heard my issue and addressed with Tech support and was on call for couple of hours. Hats off to his commitment, dedication and caring for customer/s! We need more and more people like Joseph!
Feb 12th, 2024

Day 2 Horrible. I order 2 phones, paid off 2 phones, they couldn't run a card, couldn't provide a receipt. Then called the day after I finally got my phones with you owe us another 300+ or we shutting off your phones. Save yourself the trouble order online directly from Verizon. Day 3 of dealing with location. Started off very rough, however, Ricardo and another guy worked very hard to fix the situation. So I will raise my rating of them. Very frustrating overall but ended up good. If you have to go in here. Talk to Ricardo he is actually very helpful. He worked on it and got it done and saved me money. Ultimately turned out very well.
Jan 12th, 2024

Jan 9th, 2024

My parents and I got upgrades from a Worker named Mortimer! He was super nice and very helpful and super patient with us! It was such a great experience with him and hope to work with him again soon!
Jan 4th, 2024

Literally the worst purchasing/customer experience Ive EVER had. I received a different response to questions/concerns with every person I spoke with. I spoke with the store associates and called customer service. No one was able to land on the same answer/solution twice. After hours of time wasted and at least a dozen phone calls to support a resolution was never found. They refused to help me. I spent thousands of dollars on new phones and new Service with Verizon and they literally refused to help after given numerous opportunities to do the right thing. I will be contacting an attorney.
Dec 26th, 2023