Enterprise Rent-A-Car

Sikeston is way better than Cape. The cape office clearly has no sense of customer service.
Aug 26th, 2020

I came to CGI, and had booked a rental from the Airport Enterprise location. I had booked this rental a few weeks in advance of my travels, and received a confirmation from Enterprise that my car had been booked. I even received a phone call from Enterprise confirming that I would be picking up my car on Sunday afternoon. When I arrived at the airport I learned that there was no car for me. The local Enterprise office was closed, so I called Enterprise head office. After Enterprise spent 15 minutes trying to tell me the booking was not done correctly they finally acknowledged that the booking was done correctly, however there was no car available for me, and there was nothing they could do to provide me with a car. To make matters worse, I was left stranded at the airport because I could not get a rental car that I had booked (and confirmed), I could not get a taxi (apparently taxi companies also don't work past 3:00 on Sundays), and there is no public transportation. After a long travel day I had to spend 2.5 extra hours at the airport trying unsuccessfully to get enterprise to provide me with a car, and then trying to figure how to somehow get to my hotel. What amazed me the most is that Enterprise, both the local office and corporate provided no interest in helping resolve their problem. The worst customer service ever. I highly doubt that I will ever use Enterprise for my car rentals in the future.
Apr 8th, 2019

I called the morning of my flight to make sure someone would be at the office to rent a car. I told them what time my flight landed. You got it, the office was locked down. We were stranded, cab took forever to get here. I was lied to, "Yes ma'am someone will be there". My advice is to call Hertz.
Mar 22nd, 2019

Jan 26th, 2019

For those dropping off a 1-way car rental to Cape Girardeau: there is a key drop box inside the first door to the airport on the left. You can also go kitty corner to cape aviation (i think) and drop off the keys at the desk. They are open late
Sep 29th, 2018