Men's Wearhouse

Great customer service. Reese the man. And I believe the guy name is Nick who got me fitted ... Solid workers
Apr 7th, 2024

Customer service was great, once they found the time to get to me...20+ minutes. The staff is clearly overworked, but pushing through strongly under the circumstances. Shout out to Allison who secured the our tux rental & kept it honest and professional under the overwhelming circumstances. Thank you!!
Apr 7th, 2024

Bought and tailored a plain black suit for an upcoming wedding. When I went to pick it up, they had the wrong jacket and pants, which also didnt even match each other (pants had a stripe on them and were for a tuxedo, jacket was plain and small and for a suit). They insisted it was correct, until they realized they organized my suit incorrectly and gave me the wrong jacket and pants. They then said they couldnt find my original pants, so they brought over two different ones and asked me which one I thought matched the best, since they couldnt find matching pants. This was concerning, since I paid almost $500 for a suit, and I am now getting a non matching suit and they are leaving the professional decisions up to the customer. They are supposed to be the suit experts, not me. I said that I am not going to accept paying this much money for a non matching suit, so they decided to go back in the store and look for again. They came back out with pants that they said were supposed to be mine, they were just misplaced. However, both the jacket and pants were not tailored (we did all the measurements and the tailor marked up my jacket and pants when I originally went in the store, and paid for this to be tailored). So, the tailor came back out, marked up my jacket and pants again, then they asked me to pay for the adjustments. I already paid for the adjustments, they were never made! They finally agreed to alter the suit as originally intended and paid. Meanwhile, the entire time I was in the store, one of the ladys working stared unpleasantly at me the entire time. I smiled and waved on my way out, and she eyeballed me up and down. What was that for? Anyways, the time before the wedding was now cutting close since they messed up and never made the original alterations. They ended up never calling or emailing that its ready and I didnt receive the suit before the wedding. Complete failure and joke of a business. Horrible customer service. 0/5 stars.
Apr 3rd, 2024

Went in just to look around they had some great deals Shelly my sale person was wonderful. I told her what I was looking for and she did an amazing job taking care of me.
Apr 2nd, 2024

I went to this location to purchase a suit for my son. The sales person was very helpful. We ended up on one the most expensive suits the store offered. I asked the sales person if there was any sales that day or a discount available. The sales person explained that the only one who could authorize a discount was the store manager and directed me to her. I introduced myself and told her what we were purchasing and asked her for a 10% discount. She immediately told me there are no discounts. I told here I will be bringing my other son in later to purchase another suit and she said that meant nothing and there were no discounts period. The fact that she refused to discount the suit is not the problem. The way this women spoke to me was rude and unprofessional. I was a interruption of her work and not the purpose of it. She turned her back on me and walked away. Before I left I approached her and asked her what her name was she said her name was Allison. When I asked her what her last name was she refused to give it to me. And turned her back on me again. Customer service and relationships are the foundation of every business. I wonder how many other people she has treated in that fashion. This person should not be talking to customers.
Feb 23rd, 2024