Salon & Spa Chateau On the Lk

They were very accommodating! The massage therapist I had was wonderful. I had a very comical face mask on so as soon as she saw me she started laughing and we had a great ice breaker! It was all around a wonderful and peaceful experience.
Sep 25th, 2020

I am very sad to share with you, my best friend, and I have been going to Chteau on the Lake for over 10 years. We have stayed at the hotel, ate at the restaurant, and they had mini spa services. Our last trip will be our last trip at either location. The way everything was handled when my phone was stolen in a locked locker, its hard to put into words. I had to make this post on social media. Many of you have been asking, where have I been on social media, accepting call and responding to text. Well, it is a long story yet I will sum it up. My phone and wallet were stolen from a locked locker at Chateau On The Lake Resort Hotel Spa in Branson; while, my bestie and I were in services. I was locked out of my iCloud, data locked, for 2 weeks. I had lost contacts, photos, apps and you name it. Then, had to change to a new phone twice because of data space. The reason I have not responded sooner on a Google review husband I am still trying to catch up my work from the loss of time when my phone was stolen from a locked locker. At the end of the day, the person who stole my phone, returned it, and then the hotel wanted to charge me to have it mailed back to me when one of their employees stole it from the beginning. Does that make sense to anybody? Along with all of this, the spa was not the same. From the fact that the hot tub was not working, the snack bowl was empty, there is no ice for the hot and dry sauna, and more. Clearly the care factor has been lost. I do not recommend. And nobody tried to even make it right and everybody handed it off to the next person. The lack of accountability was alarming to watch.
May 15th, 2023