Dairy Queen Grill & Chill

My dad and I came here a few nights ago some time after 8pm last Sunday on April 7th to order food to-go. We both ordered the 4 piece chicken strip basket with gravy, and I ordered a small red velvet cake blizzard with mine. The food was good and we both enjoyed our meals (I had never tried the red velvet cake blizzard before but it is very good from my experience), however the service was below average. The young lady at the register who took our order (short and light-skinned) was well-meaning, but it was evident that she had not received proper training for the job mainly because of how when she gave us our orders she set them on the counter with the boxes wide open because she did not know how to fold it to properly close them. Eventually my dad had to kindly show her how to fold the boxes closed as she tried to do it but was unsuccessful. For the first box she brought out we had to ask her for the cup of gravy that's supposed to come with it, and before that not too long after we had put our order in we don't know exactly why it happened but we were overcharged for our meals at first which the young lady had to go consult someone else about to fix it and we were charged correctly the second time. While waiting for our food, we noticed the restaurant looked very short-staffed with like 3 young folks working there just standing around looking like they just don't care. My father and I both agreed that poor management is evident at this location.
Apr 10th, 2024

Apr 6th, 2024

They ran out of icecream
Apr 4th, 2024

Drive thru operator which I believe was the manager acted just like McDonald's... is that all? Is that all? Rushing me with my order.
Mar 27th, 2024

Slow, slow service. I was the only car in 5he drive thru line. Ordered 2 large sundaes and one cheeseburger. The lady at the WI dow was not polite. My sundaes were the wrong size so I had to have that remade also she forgot I had ordered a cheeseburger so she opened the window and just said "you need something?" I told her that she forgot my cheeseburger and she looked confused then closed the window and grabbed the burger. Waste of time and money. My cheeseburger was also cold. Not warm but cold. Very dissatisfied.
Mar 25th, 2024