JCPenney Salon

Linda Fleming _{on Google}

Nov 3rd, 2023

My appointment was at 11:00 AM. When I got there, I was told they were having a mandatory meeting. Asked if I could come back later. I said no, I would reschedule. They called after I left and pretended they were the stylist I supposed to have seen. I know it was not them. So I will not be going back. It was deception at it finest.

Nirvana Taylor _{on Google}

Oct 17th, 2023

My hair is gone! Whatever you do please dont go to a heavyset older lady name rosilyn. She ruined everything for me. Ive been hurt, devastated, and depressed since Ive left jc penny salon. The stylist and I agreed for a silk press, no cut or trim. While she was flat ironing my hair, she said I think ima go on and cut this. I asked the lady, well can you just trim the ends.. meaning my split ends. Then she said baby a cut is a cut . I asked her how much she was going to cut off, and she showed me a small amount with her fingers saying a half of an inch. That didnt sound too bad since my hair was shoulder length , and the back of my hair was to my back. She made sure I didnt see her do my hair. I was faced away from the mirror while I seen other clients facing the mirror. She was talking about my color, and tried to force a brown color on me that I didnt want. She went against my wishes on my hair and a color she didnt even do. I felt like she was hating on my hair, and wanted to give me what she thought I should have. I heard her excessively cutting the back of my hair. She was just chopping and chopping. I guess it gave her some kind of adrenaline. I didnt realize how short my hair was until I got home and actually looked at my hair. My hair was healthy. My mom flat ironed it before, and I only had small split ends. I did hot oil treatments on my hair, and used cholesterol conditioner on my hair, so there was no justification on chopping my hair. She literally gave me a big chop. I had a man haircut. I felt the breeze in my head. I did the big chop last year, and my hair just not grew to how I wanted it to be. This was my first time trying color, and I absolutely loved it. Rosalyn ripped away my dignity, respect, and hair. When I got home I just started crying because the style she gave me was very ugly. So I wet my hair just to wear it back curly , and when I did that !? ALL OF MY HAIR WAS GONE I CANT EVEN DO A PUFFBALL OR PONYTAIL ANYMORE !! I am ashamed to wear my real hair now. I cant even wear it curly. Ive been wearing wigs, and thats something I wanted to get away from . Now I have to start all over from scratch. Its been about 4 days since this has happened, but I go to the bathroom at work every day and just cry because my hair was a thing I was very proud of. How I lost it, and how it grew back in a year was special to me. I will never forget or forgive rosilyn. I hope further actions would be taken against her. This is depressing. It felt like my whole world was torn apart. But I give this whole situation to God, and ima let his will be done with Rosilyn. She doesnt need to do hair, if she cant respect a clients wishes. Service: Hairstyling