Enterprise Truck Rental

Oct 27th, 2023

Accepted the rental, waited 3 days for them to actually have a car to be told they had to upgrade me so now waiting for a call to tell me I have to drive 1/2 back to switch out the vehicle. Not impressed at all. Oh yeah and don't bother calling they don't answer the phone most of the time.
Oct 14th, 2023

Always a pleasure to work with them.
Aug 24th, 2023

I recently ordered a van the evening before I needed it and the staff went over and beyond with assisting me. The wait for the vehicle was overlooked by me because they accommodated me beyond what I expected. Such great staff. I wish I could remember their names. However, as a team they were awesome! I will definitely rent through them again.
Jul 13th, 2023

I give this location a ONE star review, we use this location for the one ton rental trucks for our business. We have ran into MULTIPLE issues with them, especially the manager, Stosha. FIRST COMPLAINT: Whether we are in the rental vehicles or not, Everytime I try to call them via phone call nobody answers the phone. Today, I tried calling with just a regular phone call TWICE & it went to voicemail. Later this afternoon I called again but this time I called with *67 so that it blocked my caller ID & someone picked up immediately. So thats poor customer service on their part. This has happened multiple times but at this point Im fed up. SECOND COMPLAINT: We had a agreed upon contract that stated the daily rate with the allowed mileage and the manager informed that regardless of our contract the rates were changing and that the mileage overage was going to be charged BEFORE the vehicle was return with no determination of exact miles gone over. THIRD COMPLAINT: The lack of professionalism is appalling & the manager makes us feel as if were an inconvenience instead of focusing on providing a customer service experience. Then she made the comment that her employees dont know what theyre doing & theyre not doing their job bc again its inconsistency & the unprofessionalism thats very disturbing when you are spending several thousand dollars with a company. FOURTH COMPLAINT: There was an inconsistency with the rates quoted in order to extend the rental. Our customer service with the manager was subpar & disappointing to say the least. I contacted a different branch today, and it was a pleasant experience so I will be taking my business to a different branch!!! We also have all the documents to stand behind this review!! Also , once a received the vehicle the Oil Change Soon was on the truck and they claim that the truck had been in the shop for a 2 week prior to us renting. So youre telling me that the truck has been in the shop for 2 weeks & not once was there an oil change???? Ridiculous!!!
Jan 27th, 2023