Auto Glass Now
Hours
Chamber Rating
-
Tiara Patterson
Feb 2nd, 2022 -
Wade Walton 93
Jan 26th, 2022 -
Sandra Wade
Jan 18th, 2022 -
burnett lawson
Dec 10th, 2021 -
KAREN PHILLIPS
If I could leave a negative number, I would! I have never experienced such a lack of effort or accountability from a business! I sent my Mercedes SUV there on today for a rock chip. I just purchased this vehicle a few days ago. Once technician started on the chip, which was no bigger than the diameter of a dime, it began to crack even more once he put the mechanism on there. The technician himself stated that if he had the right tool/bit, that the could fix it and stop the run. The technician had the manager Mark come out. The technician even offered to go and buy what he needed to properly fix the run they caused, but Mark interjected. Once I was informed of this I called to speak with Mark. Mark told me that a run from a rock chip is a risk at all auto glass places, and as I explained to him, we should have been informed of the risk verbally and with paperwork. He also stated that some companies have the necessary tool to stop a run but they do not. The initial paper work given did not contain a disclaimer stating what the risk could possibly be. I was understandably upset, and told Mark that this would lead to litigation unless it is rectified. I told my the person that took my vehicle to get a copy of the paperwork he signed and leave. Mark purposely tried to ADD THE DISCLAIMER in AFTER THEY MADE A MISTAKE! IT WAS NOT GIVEN IN THE BEGINNING! He then stated, that "I know I didnt give it to you in the beginning, but this is our disclaimer." Mark then got my VIN number and said he would see how he could "help me out' after checking on some prices. This all happened around noon today and still no call back. I also called and got connected to the district manager, Bryan, who sounded as if he could care less, and was told the same lie, that he would find out details and call me back. It is now 30 mins before they close and no one has called me back. I will never refer anyone here and I will be taking the next steps to ensure that someone pays attention to this matter. Service: Windscreen repair
Feb 8th, 2022
About
Auto Glass Now
30 years in the industry make Auto Glass Now Richland’s auto glass repair & windshield replacement experts of choice. We deliver fast, friendly, and convenient auto glass repair and replacement services including windshield chip repair, car window replacement, and ADAS windshield camera calibration. We even offer quick and efficient mobile auto glass repair! Our Certified Technicians only use the best OEM and OEE parts to ensure quality and total customer satisfaction. Even more, every replacement comes with a Lifetime Warranty! Call or visit today to experience Auto Glass Now Delivering the Wow.
Contact Info
- (601) 714-2218
- (601) 714-2218
- Website
Questions & Answers
Q What is the phone number for Auto Glass Now?
A The phone number for Auto Glass Now is: (601) 714-2218.
Q Where is Auto Glass Now located?
A Auto Glass Now is located at 755 HWY 49 South, Richland, MS 39218
Q What is the internet address for Auto Glass Now?
A The website (URL) for Auto Glass Now is: https://www.autoglassnow.com/our-locations/richland-57052
Q What days are Auto Glass Now open?
A Auto Glass Now is open:
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 2:00 PM
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Q How is Auto Glass Now rated?
A Auto Glass Now has a 4.0 Star Rating from 206 reviewers.
Hours
Ratings and Reviews
Auto Glass Now
Overall Rating
Overall Rating
( 206 Reviews )Tiara Patterson on Google
Wade Walton 93 on Google
Sandra Wade on Google
burnett lawson on Google
KAREN PHILLIPS on Google
If I could leave a negative number, I would! I have never experienced such a lack of effort or accountability from a business! I sent my Mercedes SUV there on today for a rock chip. I just purchased this vehicle a few days ago. Once technician started on the chip, which was no bigger than the diameter of a dime, it began to crack even more once he put the mechanism on there. The technician himself stated that if he had the right tool/bit, that the could fix it and stop the run. The technician had the manager Mark come out. The technician even offered to go and buy what he needed to properly fix the run they caused, but Mark interjected. Once I was informed of this I called to speak with Mark. Mark told me that a run from a rock chip is a risk at all auto glass places, and as I explained to him, we should have been informed of the risk verbally and with paperwork. He also stated that some companies have the necessary tool to stop a run but they do not. The initial paper work given did not contain a disclaimer stating what the risk could possibly be. I was understandably upset, and told Mark that this would lead to litigation unless it is rectified. I told my the person that took my vehicle to get a copy of the paperwork he signed and leave. Mark purposely tried to ADD THE DISCLAIMER in AFTER THEY MADE A MISTAKE! IT WAS NOT GIVEN IN THE BEGINNING! He then stated, that "I know I didnt give it to you in the beginning, but this is our disclaimer." Mark then got my VIN number and said he would see how he could "help me out' after checking on some prices. This all happened around noon today and still no call back. I also called and got connected to the district manager, Bryan, who sounded as if he could care less, and was told the same lie, that he would find out details and call me back. It is now 30 mins before they close and no one has called me back. I will never refer anyone here and I will be taking the next steps to ensure that someone pays attention to this matter. Service: Windscreen repair
Overall Rating
Overall Rating
( 206 Reviews )Write a Review
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