Verizon

May 10th, 2023

May 4th, 2023

I'm here just to let the owner of this location or official that my family and I went somewhere else! Last week we came up a party of 4 and I decided to add 4 new lines as new customers and get iphone 14s free with a $25 a month for each like it said on the promo card. I'm not sure the young lady dressed in red with glasses was having a bad day or just didn't want to give us service. Anyway. long story short we used my credit and I was shown the spending limit approved for $7000! If thats the case then I don't have to make a down payment? That is more than enough for 4 lines and watch!!! The young lady claimed to be the manager Kendra and my husband asked her is there someone else over her or we could call. The issue was she kept said the credit application was on hold and they had to call the core people whoever that is which took forever. However, I will never forget how we were treated by this person when asking about how much for each plan, setup, and monthly bill. I guess that was too much to ask. She was very hot and disrespectful like we couldn't afford it. NO PROBLEM! WE LEFT AND WENT TO TMOBILE AND GOT 4 LINES AND 4 PHONES! I hope she reads this or her boss hires new people to deliver good customer service and not rudeness that will run customers off.
Apr 21st, 2023

This is my second time coming to this store about a bill issue and sos signal issue!!! I paid almost a 1000 for my iphone 14. The manager is horrible and clueless. I don't understand if I paid my money at this store then you should be able to help the customer and not turn them away to a 611 robot on the phone. Whoever she is the manger with the glasses on needs to check herself. The worst customer service this week. If it happens again I will leave Verizon and go to AT&T!!!
Apr 6th, 2023

I came in last week to this store to get an upgrade on my daughter phone since I am the owner on the account. This was such a bad experience and had to drive to Batesville. The manager or Kendra I think was very nasty to me from start to finish! She kept saying mam we are not a corporate store and I understood that. I simply wanted to buy the phone first then trade it. This person has bad personality when talking to customers. Thank god I went somewhere else. Russell Cellular if you are reading this please fire her. Noone deserves this kind of behavior. I'm calling Russell Cellular today
Apr 2nd, 2023