Key Dental Group

Had to leave today after 20 years with Dr Collins. Can never see the same person. Think I saw Dr Collins once last year. Text and calls every day to make sure you can pay before you go and show up on time and left today after a 20 min wait. List goes on and on. Money Machine.
Jul 5th, 2019

Great dentist! Very nice!
May 19th, 2018

Feb 20th, 2018

Let me give you details about my experience. The staff is extremely friendly. Everybody is professional. The furniture is plush and I have little doubt of the competence of the dentists. My problem was with the way my billing was handled. I am a low-income employee at a public institution. My dental coverage is depressingly weak. My total charges for an examination, root canal and crown came to around $2100. I found out by word of mouth and internet research that I had made a terrible choice given my income situation, but I was in exquisite pain and needed help quickly. The part that I am very upset about is that I was not informed until after my crown was placed inside my mouth that my insurance would not cover the crown. This is extremely frustrating to me. I do distantly remember being told by my HR person that the dental care had a time wait for major dental issues, but I did not remember the details and I was at no point during my payment process told about the failure of my dental insurance. I am now in debt. My advice would be to not make the same mistake I did, which I'm not even sure exactly what it was; I suppose I was not sufficiently aware of my own plan's coverage. Please be certain about your plan before you visit this dental group if you are on a tight budget.
Dec 5th, 2015