Valvoline Instant Oil Change

I was changing my car oil from this store for long. I used to love this place! But in recent times the service has become horrible in this store. My car was running great with no issue at all. Last time when I went to the store for regular oil change I have requested for a regular car check. When they said start the car the car was not starting. I was told my car battery went bad and it requires immediate replacement. I have asked them to jump start the car but they have said they do not have any jump start cable in the store and either I need to change the battery or I need to tow my car away. As the store was closing I was bound to change the battery. I reported the incident the next day to customer care and they said that within two business days someone will contact me and inform me about my claim but nobody did. Later, I contacted myself again in customer service and they said they had denied my claim which I had not been informed of at all. In addition, they have said I was told to turn off the light and I have said I need not to turn off the light because it is automatic which is a blatant lie. I was a regular customer of this store and went for regular oil change almost every time. Saying the car battery went bad while doing the car oil change, not contacting me after I had filed a complaint though I was informed I would be contacted within two business days and later justifying it with a blatant lie probably this is the worst service I have got from Valvoline! I have felt I have been robbed!
Apr 7th, 2024

B is the worker here I promise
Apr 6th, 2024

Fast nice and efficient like always
Mar 28th, 2024

I brought my own oil and filter to have my truck serviced. They charged me $75. They robbed me without a gun that's ridiculous.
Mar 25th, 2024

Ms. Brooklyn took care of me today and she was fantastic! She explained everything and was extremely helpful. Would definitely recommend.
Mar 8th, 2024