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      Hilton Garden Inn Jackson Downtown

      ( 1322 Reviews )

      Hilton Garden Inn Jackson Downtown
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      Hours

      Thursday:
      24 Hours
      Friday:
      24 Hours
      Saturday:
      24 Hours
      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours
      Wednesday:
      24 Hours
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      Chamber Rating

      Verified Member
      3.9 - (1322 reviews)
      630
      296
      142
      84
      170
      Read Our 1322 Reviews

      Chamber Rating

      Verified Member
      3.9 - (1322 reviews)
      630
      296
      142
      84
      170
      › ‹
      • Shateeka Clincy


        Apr 7th, 2024

      • COOKING WITH THE SWEET TOOTH GANG


        Apr 2nd, 2024

      • Mr. Ken Myers

        It's a historic hotel. The rooms were pretty clean but not all the appliances were working properly. Mini fridge not working. Noteworthy details: The staff members are 1st class!! They make this 3 star accommodations feel like 5 Stars with their attention to addressing the guest needs.
        Mar 16th, 2024

      • Webster Smith

        Frequently we choose Hilton Garden Inns because it is a consistently good experience. Clean, up to date rooms, good service. We always know what to expect. This place is different. Here the Valet guy was helpful and friendly. The best attitude we encountered. Desk clerk was ok but informed me they did not have the room I booked days ago with 2 queen beds. Offered a king with a roll out bed. Over an hour and a half waiting for roll out which arrived after 11 pm. Traveling with a child was the reason for two beds. Apparently this is a very busy weekend for the hotel but they are either unprepared or disorganized or both. In addition, the room is run down with thread bare carpet inside the door. Not the norm for a Hilton Garden Inn. Not worth the price. Disappointing experience. Rooms: Not up to par. Noteworthy details: Covered this in comments.
        Apr 5th, 2024

      • Keith Baker

        Noteworthy details: I was transferred there and fired there by PMC for no call no show. Why, because I was transferred without a reason and without my knowledge and I got fired and PMC didn't want to hear it, why? Because a retaliation from being fired once again no call no show from Estelle southern cooking at the Westin Jackson Hotel. Derante the supervisor transferred me without telling me and I was fired for not knowing and Derante the supervisor over PMC at the Westin Jackson Hotel is the one who transferred me and didn't change my paperwork in the computer didn't even tell the people his boss and others that my reason is legit and legal, but Searia has more pull than he does and I got fired because these two are a couple on the down low, and they don't want some one like me around them because their job would be at stake from the way I work. My compliant against the company is discrimination and Prejudice and harassment. 650limo service didn't even call back because I am a great worker but the Westin hiring and firing all are friends and several are couples.
        Mar 21st, 2024

      Read Our 1322 Reviews

      About
      Hilton Garden Inn Jackson Downtown

      Our historic building is nestled in the heart of downtown Jackson within walking distance of attractions and 20 minutes drive from Jackson International Airport. Onsite amenities offered - complimentary WiFi access in all guestroom, onsite restaurant, indoor pool, fitness center, pantry pavilion, and over 7,300 sq.ft. of meeting and event space.

      Contact Info

      Brands

      • Hilton Garden Inn

      Payment Methods

      • AMERICANEXPRESS
      • CASH
      • DISCOVER
      • MASTERCARD
      • VISA

      Images

      Questions & Answers

      Q What is the phone number for Hilton Garden Inn Jackson Downtown?

      A The phone number for Hilton Garden Inn Jackson Downtown is: (601) 353-5464.

      Q Where is Hilton Garden Inn Jackson Downtown located?

      A Hilton Garden Inn Jackson Downtown is located at 235 West Capitol Street, Jackson, Mississippi 39201

      Q What is the internet address for Hilton Garden Inn Jackson Downtown?

      A The website (URL) for Hilton Garden Inn Jackson Downtown is: https://www.hilton.com/en/hotels/jantwgi-hilton-garden-inn-jackson-downtown/?SEO_id=YEXTN-AMER-GI-JANTWGI&y_source=1_MjA4MzIyMy01NDUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D

      Q How big is Hilton Garden Inn Jackson Downtown?

      A Hilton Garden Inn Jackson Downtown employs approximately 20+ people.

      Q What days are Hilton Garden Inn Jackson Downtown open?

      A Hilton Garden Inn Jackson Downtown is open:
      Thursday: 24 Hours
      Friday: 24 Hours
      Saturday: 24 Hours
      Sunday: 24 Hours
      Monday: 24 Hours
      Tuesday: 24 Hours
      Wednesday: 24 Hours

      Q How is Hilton Garden Inn Jackson Downtown rated?

      A Hilton Garden Inn Jackson Downtown has a 3.9 Star Rating from 1322 reviewers.

      Hours

      Thursday:
      24 Hours
      Friday:
      24 Hours
      Saturday:
      24 Hours
      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours
      Wednesday:
      24 Hours

      Ratings and Reviews
      Hilton Garden Inn Jackson Downtown

      Overall Rating

      Overall Rating
      ( 1322 Reviews )
      630
      296
      142
      84
      170
      Write a Review

      Shateeka Clincy on Google

      image

      Business Response on Google Apr 8th, 2024
      Shateeka, thank you for choosing the Hilton Garden Inn Jackson Downtown. We're overjoyed to see the perfect rating, and hope to have the pleasure of welcoming you back soon.

      COOKING WITH THE SWEET TOOTH GANG on Google

      image

      Business Response on Google Apr 2nd, 2024
      Cooking With The Sweet Tooth Gang, thank you for choosing the Hilton Garden Inn Jackson Downtown. We're thrilled to have made a positive impact on your stay. We look forward to seeing you for another memorable experience.

      Mr. Ken Myers on Google

      image It's a historic hotel. The rooms were pretty clean but not all the appliances were working properly. Mini fridge not working.
      Noteworthy details: The staff members are 1st class!! They make this 3 star accommodations feel like 5 Stars with their attention to addressing the guest needs.

      Business Response on Google Mar 17th, 2024
      Mr. Ken, thank you for providing your feedback about your stay at Hilton Garden Inn Jackson Downtown. We're happy to hear that you appreciated our heritage building and cleanliness of our rooms. We acknowledge your feedback regarding the appliances and assure you that we focus on maintaining a high standard of operation. Any inconveniences with the mini fridge will be looked into. Thank you once again and we look forward to offering you an impeccable experience on your next visit.

      Webster Smith on Google

      image Frequently we choose Hilton Garden Inns because it is a consistently good experience. Clean, up to date rooms, good service. We always know what to expect. This place is different.
      Here the Valet guy was helpful and friendly. The best attitude we encountered. Desk clerk was ok but informed me they did not have the room I booked days ago with 2 queen beds. Offered a king with a roll out bed. Over an hour and a half waiting for roll out which arrived after 11 pm. Traveling with a child was the reason for two beds. Apparently this is a very busy weekend for the hotel but they are either unprepared or disorganized or both. In addition, the room is run down with thread bare carpet inside the door. Not the norm for a Hilton Garden Inn. Not worth the price. Disappointing experience.
      Rooms: Not up to par.
      Noteworthy details: Covered this in comments.

      Business Response on Google Apr 7th, 2024
      Webster, acknowledging that your recent stay with us differed from your typical Hilton Garden Inn experiences is important to us. Not providing you with the booked accommodations is not our standard practice, we apologize for any inconvenience caused. Your feedback surrounding the wait time for the roll out bed and concerns over the room condition, specifically the carpet, is valuable. We assure you improvements are already underway and future visits will reflect the superior experience you expect from us. We understand the importance of ensuring comfort and efficiency, especially when travelling with children. We hope for an opportunity to make things right and provide you with the high-quality service you're used to receiving from Hilton Garden Inns.

      Keith Baker on Google

      image Noteworthy details: I was transferred there and fired there by PMC for no call no show. Why, because I was transferred without a reason and without my knowledge and I got fired and PMC didn't want to hear it, why? Because a retaliation from being fired once again no call no show from Estelle southern cooking at the Westin Jackson Hotel. Derante the supervisor transferred me without telling me and I was fired for not knowing and Derante the supervisor over PMC at the Westin Jackson Hotel is the one who transferred me and didn't change my paperwork in the computer didn't even tell the people his boss and others that my reason is legit and legal, but Searia has more pull than he does and I got fired because these two are a couple on the down low, and they don't want some one like me around them because their job would be at stake from the way I work. My compliant against the company is discrimination and Prejudice and harassment. 650limo service didn't even call back because I am a great worker but the Westin hiring and firing all are friends and several are couples.

      Business Response on Google Mar 25th, 2024
      Hi Keith - We’re sorry your 1-star experience didn’t match our high service expectations. Please feel free to reach out to us at https://help.hilton.com/s/contactsupport, or give us a call at (601) 353-5464 with any further details or suggestions about your stay. We would love the opportunity to look into any issues you may have had while with us.
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      Overall Rating

      Overall Rating
      ( 1322 Reviews )
      630
      296
      142
      84
      170

      Write a Review

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