GOLDEN EAGLE EXPRESS 2

Dear Kiya,I am truly disheartened to read about your experience at our store. Please accept my deepest apologies for the way you felt during your visit. It is distressing to hear that you felt treated unfairly, as we aim to make every customer feel respected and valued.I would like to assure you that it is never our intention to make any guest feel as though they are being watched or to imply any distrust. Our policy is to create a welcoming environment for everyone, and based on your feedback, we clearly need to revisit our approach to ensure it is carried out appropriately.Concerning the request for non-purchasing guests to wait outside, this is not a standard practice of ours and does not reflect our commitment to providing an inclusive and friendly shopping experience. I am addressing this directly with our team to correct this behavior immediately.The last thing we want is for a customer to leave our store with the intention never to return. We are in the process of making comprehensive changes to our customer service training to ensure that an incident like this does not happen again. Additionally, we would like to have the opportunity to discuss your visit further and see how we can make amends. If you are open to this, please contact me at [email protected] feedback is a crucial part of our efforts to improve, and we are grateful that you took the time to share your experience. We hope that we will have the chance to provide you with a much better experience in the future.

Dear Akasha,I'm sorry to hear about your recent experience in our store. It’s important to us that every customer feels comfortable and welcome. Please know that we take your feedback seriously and we are addressing the matter to ensure that all guests have a pleasant shopping experience without feeling singled out. We would appreciate the chance to discuss this with you further. Feel free to reach out to me directly at [email protected].

I noticed you left us a 1-star review, and I'm concerned that we didn't deliver the exceptional experience we strive for. We take your satisfaction seriously and would like to hear more about what happened. Please reach out to us at [email protected] so we can understand your concerns and make things right.

Dear Artez,Thank you for sharing your honest feedback with us. We truly value the input of our customers and I want to offer my sincerest apologies for the discomfort and disappointment you experienced during your visit to our store.I understand how the actions of our team member may have felt intrusive and for that, I am deeply sorry. Our intention is never to make our guests feel unwelcome or to single out anyone. To provide some context, we've unfortunately had instances where items were taken into the restrooms and concealed within clothing. As a precaution, our employees have been extra vigilant in monitoring our space to prevent such occurrences. However, it's clear that in this instance, our approach was not appropriate and may have contributed to a negative experience for you and your friends. Please know that we are taking steps to ensure that our loss prevention efforts are balanced with a welcoming environment for our customers.Additionally, our practice of front stocking items is an effort to maintain a tidy and inviting store, especially during times when customer traffic is low. We want our customers to enjoy their shopping experience in a well-organized and presentable space. We will review our procedures to ensure they are carried out without making our guests feel as though they are under surveillance.The condition of our restrooms is also a serious concern, and immediate corrective measures have been taken to address and resolve the issue to ensure that all our facilities are up to code and provide a clean and safe environment.Your feedback is instrumental in helping us improve, and I want to assure you that we are addressing these matters with the utmost seriousness. We are committed to ensuring that all our customers have a positive experience in our store, and I would welcome the chance to discuss this with you further. Please contact me at [email protected] so that we may work towards earning back your trust.

Hey Michael! If you ever need any wine that we don't have, the manager is more than happy to order it for you! We love to hear suggestions and add more wines every month based on new products and what the community is looking for.