Ray Brandt Collision Center

Best experience I've ever had a collision center
Apr 7th, 2024

Mar 27th, 2024

Mar 23rd, 2024

Very high quality work would recommend
Mar 23rd, 2024

Rating: After entrusting my Audi A4 to Ray Brandt Collision Center following an accident, my expectations for a professional repair service were not met, leading to a series of disappointments. Initially, I was promised a two-week repair timeframe. However, this period extended to over a month due to ongoing delays and inadequate communication. I had explicitly informed them of the financial impact of renting a car out-of-pocket on a daily basis and requested that if they anticipated any delays beyond 2-3 weeks, or if they were unsure about their capability to perform any repairs, to promptly advise me so I could consider alternative options, such as taking my vehicle to Audi in Mobile. Upon collection of my vehicle after the lengthy repair process, I encountered several issues with the quality of the work. Incorrectly installed and loose door handles, a malfunctioning parking sensor, and an overheating issue that was not present prior to the repair work, all pointed to a possible neglect or mishandling during the repair process. This significantly compounded my frustration and inconvenience. Further exacerbating the situation, after addressing these quality concerns and returning the vehicle to them, I was informed of a newly discovered 'faulty' coolant fan. Surprisingly, it was suggested that I seek further diagnostics and repairs from Audi in Mobile, despite having already paid a substantial $2,000 deductible for repairs. This series of events has significantly diminished my trust in Ray Brandt Collision Center. The lack of transparency, the unacceptable delays, and the questionable quality of repair work call for a serious reassessment of their service standards and practices. I strongly advise potential customers to proceed with caution, ensuring clear, documented communication regarding repair timelines and expectations, and to conduct a thorough inspection of their vehicle before and after repairs. My hope in sharing this is to encourage Ray Brandt to reevaluate their service standards and practices.
Mar 23rd, 2024