Carl Hogan Toyota Service Center

Apr 4th, 2024

OUTSTANDING CUSTOMER SERVICE TECHNICIAN GUYS WENT ABOVE AND BEYOND WITH SERVICING AND OIL CHANGE MY VECHILE PROMPTLY ! ALSO THEY DETAILED VECHILE ASWELL! THE SERVICE LADY THAT HANDLE TICKET INVOICE WAS SUPER NICE AND FOUND AND GAVE ME EVER DISCOUNT SAVING SHE COULD FIND!
Apr 1st, 2024

Listens to the customer's needs and complaints about services
Dec 24th, 2023

Sep 6th, 2023

I have used their service department for 20 years or more. This past week, I had a new windshield put in my 2022 Toyota Highlander. My insurance company had received a quote from them and sent the insurance check. They wanted to charge me more than the quote. I was treated with total disrespect. The service manager was very ugly on the phone to my State Farm insurance personnel, too. I was ask not to come back because I refused to pay what started out almost $150.00 more than the claim, and the price kept dropping to under $50.00. As stated, I have been a loyal customer and have sent many customers their way because of convenience, but never again. I would never buy a automobile from this place because of the service department. I have no clue how this department has gotten so bad, when in times past was an excellent place to go. I feel as a woman, some of the men in charge thought they could walk over me. I never raised my voice or disrespected anyone, but I did not agree with the amount that was given and refused to pay it. My insurance company agreed with me. I believe they would have never treated a man this way. I buy all my vehicles and get them serviced. From now on, my husband has a new found position. Please go any where, but here. I went to the top owners, so far nothing has been done. You can tell Mr. Hogan has retired by the way this business is now being operated. My advice, don't do business here!
Aug 22nd, 2023