Kroger Pharmacy

Never really had a problem. I wanted to write about an excellent customer service experience I had with one particular great lady, and later on her wonderful colleague. My experience started with Kaitlin - just as professional AND compassionate as can be. She put in my refills over the phone for me. To my surprise within 5 mins Kaitlin called me back, one of my refills actually wouldn't be able to process until the next day. I have NEVER had that experience before! In my situation it was super amazing she did that. I believe she wasn't even required to. She just did it. She would be the finest example of Great and Excellent customer Service where they go the extra mile! Her colleague - Cassidy. Cassidy is the lady who gave me service at the register. In my short interaction with her, she was a delightful, sweet, and an exemplar of customer service. I thank these beautiful souls! Absolutely switch or start going to the Kroger in Brandon! I sure am enjoying it!
Feb 20th, 2024

Prescription was ready quickly. Pickup was smooth.
Feb 19th, 2024

Good friendly staff
Jan 28th, 2024

I picked up my insulin today to find 1 pen short. I talked with Jasimin the cashier and the pharmacist HEATHER HUFF butted in and said it had been filled wrong for the past 1 1/2 years. So thats the way it is. I can transfer your prescriptions to another pharmacy! Im completely pissed off! After several minutes talking with Jasimin she suppressed the situation. She handled the situation professionally. I didnt get the other pen. HEATHER HUFF needs to be fired! She wasnt concerned about anything but sending a long time customer to walgreens. Kroger needs to wake up!
Jan 24th, 2024

Wait times garbage
Dec 30th, 2023