AutoZone Auto Parts

Alex jones is a manager in training at this store and he was the associate that assisted me today with a battery test. When I first entered the store there was no greeting or exercise in drop stop 30/30 due to there being another customer that walked in at the same time as me. The store was not overly busy, but there was a gentleman changing a battery outside and another stocking the shelves. The customer in front of me was denied purchasing an alternator due to no associate knew how to check the gentleman out under his commercial account and was asked to come back the following day. I then was assisted by Alex in which I asked if I could have my battery tested. He informed me that he could not leave the counter unattended which is understandable, but gave no effort in trying to have the associate stocking shelves to assist me or man the counter. In the mean time I asked Alex to go ahead and look up the battery for the car to see if they had one in stock. He did this correctly. We eventually were able to go check the battery, charging system, and starter. Which all tested good twice. Alex insisted it was a alternator issue due to the test taking a little longer than expected. On the second test he noticed the engine going under load. He then doubled down that it was a alternator issue. I had my ac on and it was the compressor putting a load on the engine at idle. Alex also failed to noticed I had a duralast battery installed in the car and that there was a manufacture date sticker on the side for 7/19. This means that regardless of when I purchased the battery it was at least almost 5 years old. None the less, he went inside and I removed the battery from the car and brought it inside where I was immediately welcomed with I am not gonna replace your battery meaning he assumed I was trying to warranty the battery when I was simply just gonna replace it because of the age of the battery. When checking out I was not offered any wittdtjr products like silicone grease or battery washer. I understand Alex is a manager in training and I dont know if he was having a bad day. I understand the parts sales business can be a grueling and relentless job, but it takes more than just leadership skills to be a manager in a parts store. The entire blame can not be placed on Alex because with proper training from the store, district, and regional managers a lot of these issues could be avoided. Unfortunately for Alex the company has let him down and therefore not put the customer first. I would love to give this store another fair shot along with Alex, but there needs to be some serious consideration on training for the better of the employees and future customers.
Mar 29th, 2024

Mrs Doris was great
Feb 2nd, 2024

Jan 22nd, 2024

Jan 19th, 2024

Jan 16th, 2024