Dakota County Northern Service Center

Called at 9:30am only to be told by the main operator the medical/healthcare section doesn't open until 10am and gave me their direct number. Called back at 10 through their confusing automated system and then was on hold for 2HOURS(10-Noon)with the loud Dakota County messages and a halfhearted much quieter "We're sorry for the delay, please continue to hold" intermittently. That's not a delay, that's not getting any service at all. I don't have all day to get my questions answered with a job to get to. They need a callback system like other places have or more workers ASAP.
Mar 8th, 2024

Kind and helpful staff
Mar 6th, 2024

I have been on hold for over two and a half hours to get a hold of a financial worker in health care theyre awful at answering their phones ! They need to hire more staff asap!
Feb 10th, 2024

Feb 1st, 2024

The new system is one of the most disorganized ones that I have ever seen. They are now processing renewal forms through Duluth, MN for Dakota Co. So, whenever they enter the data incorrectly or the mail service runs slow they can pull your health care with only a one-day notice. And when you try to get through their phone system which is only available mid-day during peak hours, you end up on hold for two hours, only to be given an email asking you to call back. Meanwhile, they prevent you from receiving any care or medication because your insurance is on hold. The only thing that you can do as a citizen in need is to bypass this new METS system altogether and file through MN Sure and then report the whole thing to the state government's office. Because someone in Dakota County has deliberately set up this new system to discriminate and make it even harder for families in need.
Jan 13th, 2024