Premier Property Management

Aimee C. _{on Google}

Jan 27th, 2024

Amy did a virtual tour for a townhome when we were moving across state and was very accommodating. We were able to pay our rent online and easily access our account. Maintenance was professional and timely. Jeremy was always fast to respond to inquiries. My only complaints are Lacey gave us incorrect information about care and maintenance for the air condensation unit in our townhome and she was pretty unfriendly the few times we spoke with her. We were also given incorrect information about support animals. I can't speak to the return of a security deposit as the new owner chose to hire a different property management company, which I only assume was to save on costs because the new company is not as modern or technological as Premier is/was.

Ryan _{on Google}

Jul 31st, 2023

Renting from Premier has been a great experience for the past 3 years. After living at three of their buildings in Sauk Rapids, I can say that each building has had beautiful units in convenient locations along with quiet neighbors and great amenities. Maintenance is always quick to fix issues and communication is easy with the leasing office!

Sidney Herber _{on Google}

Aug 20th, 2023

I would suggest not living in this apartment. I can't describe the way I have been treated by Amy and others here. Especially if you have pets, mental issues, or kids.
I will start with the first instance. In the winter they tow cars to clean out the lot which is understandable. But they do not post a written notice. We had gotten new numbers, which I have texted them on before and we wake up to our car being towed. We ask the tow guy if he was willing to release it for us, He says he would need the apartments permission. So he calls them no answer, we call the apartment and they say we had to ask the tow guy not them. He calls the office no answer ( They are literally never in the office). I message them asking why they never responded, they said )Sorry we aren't in office. When they knew we were trying to get our car, They also said it was our fault, and they would not pay to get it out. It cost 400$ to get our car out. They also charged us 100$ for a new key fob, as well as a house key when I was added to the apartment.
A few months later my husband lost his baby sister. He fell to the floor in shock, it was seven in the morning. Our downstairs neighbor then starts banging on our floors to get us to be quiet. We receive a noise complaint that we were walking around all night making noise. We explain this to the apartment, they basically tell us to figure it out and keep it down. If you have kids do you see where that could be a problem? Are they going to tell you to keep your baby down.
A few months following we get a service animal, because my husband was having severe panic attacks. She was a puppy and was training in the kennel. We got so many complaints that we had to just let her walk around. We gave her pee pads but it wasn't an option to get rid of her she was abused and couldn't take moving around. At move out we were charged OVER 1,000 to replace the carpets .When the apartment put us in the situation. AMY just says "It will go to collections then" When we explain we won't pay that.
With this service animal our downstairs neighbor complained constantly about her walking around. Amy didn't want to deal with it, so she had use just exchange numbers in order to figure it out ourselves. She texted me almost everyday complaining about noise, Even sometimes when we were sleeping. She would ask extremely personal questions like "Did you guys get into an argument or something?" When I was just taking a shower after coming home from work. There were times when she would watch me outside of my window. And say "I see how she pulls you (My dog) And then suggest I get rid of her. She would even talk about me to my neighbor and basically spy on us and what we were doing. Apparently my other neighbor asked her if we had gotten another dog, and she then started texting me about it. I mean you can literally hear people talking in their living rooms,
This same neighbor had work done in her apartment, And on camera the maintenance man went through her dresser drawers. Amy gaslighted her into not making a police report, and told her he just wanted to see how the dresser was made. How ridiculous is that.
We could not wait to move out of this apartment building, we had three separate people come and help clean the apartment before move out. We bisseled the carpet several times. Amy still charged us over 500$ for a cleaning fee. You can literally see her argue with people in these reviews. She sent over itemized receipts after I asked, she said our deposit did not cover all their costs. But looking at the receipts compared to our deposit she is way over charging me.
A final act, we had our car towed due to issues. The tow guy parked it, we then got a letter on our window asking if we wanted a coloring book to learn how to park in the lines.
Unless you want to be treated like this by Amy, or have to feel like you are being spied on and have to keep yourselves quiet 24/7 I would not suggest living here. We lived at Creekside for two years, and cannot described what this was to our mental health.

Stephanie Kubick _{on Google}

Jul 4th, 2023

If you can avoid renting with them do it and stay away. I was trying to make a payment online and before I could put a period in the amount it confirmed the payment and went to the next page. The amount was for something like $5,000. I definitely didnt have that much money so I called to cancel the payment and they told me they couldnt cancel the payment on their end. I had to call my bank and pay a fee to stop the charge from going through. They were willing to bankrupt me severely just to make money. Also when we moved out we emptied out every room and cleaned the apartment top to bottom and still they tried to charge us a cleaning fee. If you rent with them now, take pictures and videos before you move out otherwise theyll try to screw you over with cleaning fees. Literally this is the only place Ive rented from where I didnt get any part of my deposit back.
TL;DR They tried to bankrupt me and charged a cleaning fee even after we left the apartment spotless.
EDIT: since I can't respond to your response directly, I was told that the payment would just be applied to the account and that I could not be refunded in any way and the only way to keep the money was to call my bank. so thanks for lying. also go ahead and share those photos that you have showing that it "wasn't spotless"