Tacheny Exteriors

Very professional and friendly service! Highly recommend Tacheny Exteriors.
Mar 26th, 2024

Mar 22nd, 2024

Went with Tacheny for James Hardie siding and their attention to detail is top notch and Im beyond happy with how it turned out. Tyler and Jorge went above and beyond my expectations. Everyone at the company was knowledgeable and professional. These folks know what theyre doing and theyre doing it right! I am so impressed by the companys streamlined process and communication along the way. Ill be calling Tyler and team next project for sure!!!
Mar 19th, 2024

Tacheny did a wonderful job in getting our roof replaced following the hail storms of 2022. They worked with our insurance company to make sure the job was done right, and we were only responsible for our deductible.
Mar 10th, 2024

Updated to add: Tachenys reply to this review is everything I expected. A perfect example of shifting blame to us and our lack of "satisfaction" rather than being accountable for mistakes. Work was sloppy & materials were installed damaged, leading to extensive delay HEADACHE AFTER HEADACHE: We hired Tacheny to do an exterior remodel with J.H. siding, stone, & new windows. Work started 6/2021. 2.5 yrs later, in 2/2024, work was completed & we made final payment. Throughout the project, communication, customer service & craftsmanship were disappointing. There are too many issues to detail in the character limit that a google review allows, but Ill highlight a few major issues. While all are now resolved, the stress we went through was enormous. We were met with ignored questions & arguing nearly every step of the way. 1 - Months after our contract was signed, Tacheny called & told us they couldnt perform the work they agreed to at the contracted price because they had forgotten to price in $2k for the 0% financing. They finally agreed to do the work at the contracted price, but not without numerous stressful phone calls. 2 - Craftsmanship/attention to detail throughout the project were subpar. There were several examples of the design plan not being followed, though it was clearly marked/labeled on the crews plans. When we brought it to their attention, siding color mistakes were covered up with paint instead of being replaced with the correct color. In other areas, when pieces needed to be removed/replaced, the adjacent pieces of siding were damaged/scratched, & the surrounding caulk in some areas looks like our school-aged child applied it. 3 - Our Versetta Stone was installed damaged with major chipping. Tachenys original fix was to cover the stone with paint that wasnt color matched & not approved for touch ups on the face of the stone, thus voiding our manufacturers warranty. It also changed the entire color scheme of the stone - it was not what we had carefully selected for our home. Getting Tacheny to agree to replace the product was a stressful, weeks-long saga. 4 - Shortcuts left & right: Much of our J.H. siding would have been out-of-warranty because of missing/incorrect flashing, or unmet clearances. The Versetta Stone rep who came out to inspect the damaged stone pointed this out to us. When Tacheny came to fix these errors, it was still done incorrectly. We found ourselves in a position where WE had to be the ones sending copies of the JH specifications, explaining why the work done was incorrect. We expected Tacheny, not us, to be the siding professionals inspecting their work to ensure it was completed to manufacturers specs. Our impression was that they either did not know how to complete the work correctly, OR they intentionally took a shortcut & hoped we wouldnt notice. We are left wondering how many other areas have errors not visible to us at this time. CUSTOMER SERVICE HEADACHES: We noticed consistent patterns in our communication with Tacheny to get these and other issues resolved. 1) Many of our questions that were clearly laid out in emails went unanswered. 2) They demanded quick action from us in terms of payment and marking off punch list items with tape, yet often took weeks or, in some cases, months to reply to our emails or address said punch list items. Several non-replies. 3) Gaslighting, arguing, & being told that what we felt were major craftsmanship issues were only noticeable to us. General Manager Theresa threatened property liens several times, even though the work was not completed in a manner that fulfilled Tachenys end of the contract. She stated in one of her emails that the contract is based on product installed and not aesthetics. Let that sink in if youre considering hiring this company. Theyre concerned with getting paid after installing the product (even if sloppy) & not with taking pride in the aesthetics/craftsmanship of the project. Bottom line: If you have reasonable expectations for the quality of expensive work done on your home, look elsewhere.
Mar 18th, 2024