St. Paws Dog Daycare & Boarding & Grooming

I'm a manager at this place. I've been working here almost a year, and there seems to be no one better qualified! My pup was suffering from some pretty bad fear aggression toward any dog after a wicked accident when he was small! It was horrifying and scary to see the way he reacted to other dogs, barking and snarling, with his hairs on his back on end. Through St. Paws, he's made a full turnaround! He can spend all day there with not one issue! He plays nice and sweet with his friends and he loves sharing his toys! I'm grateful I had this wonderful opportunity and now I get to see my boy shine!
Jan 27th, 2024

Jan 16th, 2024

I've been using this daycare for about a year with no issues, I was a very happy customer but I will not be returning. Last week when I picked her up she had a puncture on her nose, which is now swollen, and a scratch under her chin that were not there when I dropped her off. I was told the dogs 'played too rough' Update: I appreciate the prompt, very professional response 3 years after the fact, and blaming me for your inattentiveness I read just fine, a puncture is not a ding. I might add every time I picked up my dog, staff were on their phones which may explain dogs being injured. Thanks so much for your response!
Jan 12th, 2024

Dec 24th, 2023

Our dog was bitten by another dog while under the care of St. Paws in January 2023. The St. Paw's owner assured us they would facilitate our veterinary costs being reimbursed by the other dog owner. We have not been reimbursed for a single penny of the over $1,000 of vet bills that we incurred caring for our dog after the bite incident and our requests for updates or additional information about being reimbursed have been ignored despite multiple attempts. Do NOT board your dogs here. EDIT: To reiterate - We were told St. Paws would FACILITATE the reimbursement from the owner of the dog who was responsible for the bite and all we needed to do was send copies of our receipts (which we did). We are aware we signed the client agreement. If St. Paws is unable to facilitate the reimbursement, they should have told us upfront that they are unable to collect from the other dog's owner and provide the appropriate details such as contact information so that we could request the reimbursement ourselves. Instead it is almost a year later and the only response we have received is that they are "sorry to hear we didn't read their client agreement".
Dec 22nd, 2023