Old National Bank

This location is easy to find and parking is good. Customer service was friendly, polite, and helpful. I would recommend banking here.
Feb 13th, 2024

Like a small town bank. Very Friendly and helpful.
Jan 21st, 2024

No wonder your rating is so low. Customer service isnt your strong point. Fix your hours so the average worker can get to the bank.
Jul 12th, 2022

Apr 20th, 2020

Today I had a customer of Old National Bank purchase a vehicle from me using a Cashier's Check they obtained from the St. Paul branch. I take this form of payment often and always call the Bank to verify the authenticity of the check. I never have an issue. Typically I provide the check number and amount and the Bank verifies that they issued that check for that value. I do not ask for any check info. I give the info and the Bank confirms it is correct. A simple "yes" or "no". This ensures that the check is authentic and the value is correct (it has not been washed). That is not the case w/ this Bank. They will not verify a Cashier's check over the phone. I first spoke with a teller who I assumed was mistaken. What type of financial institution would allow a possible fraud to take place? I then spoke with the Manager Kim. She informed me that the policy is that I will have to bring the check in (I'm 5hrs away) or I can just cash it and hope for the best. During our conversation I was polite and questioned why this is? Why would you not confirm the information I provided? The Manager, Kim, became argumentative and unprofessional. I then simply mentioned that this is a disservice to their customers and the public and I would leave an appropriate review. Kim, the Manager, then hung up on me. I hope this conversation was recorded and would encourage upper management to listen. This was by far the worst and most unprofessional experience I have ever had with a financial institution.
Oct 10th, 2021