Foot Locker

Naima Hassan _{on Google}

Feb 2nd, 2024

I recently ordered UGGs from Foot locker on 1/10/24. I paid my full amount that day and was told to track my order online and it will be shipped to the store to get picked up. I tracked my order and on 1/16/24 there was an update mentioning the order was shipped back to the warehouse. So I go into the Foot locker store and ask if my shoes arrived. The Manager (Daylan or something ) who helped me that day order was there and said Theres no Order number or phone thats is coming up and to call the customer service to get a refund on the order and its not at the facility so I called customer service and was told shipment was send back to warehouse because address was incorrect to get a refund you will need to go in the store and they will be able to refund me. So I go to the store and the manger is there and explained what happened when I called customer service, he did not even try to understand what happened and said you got a bad customer service representative she doesnt know what she means only they can refund you . So I call again customer service and was told the same thing again and I go back to footlocker and is told the same thing. So now I have no shoes or Money and no one wants to help me. I had to leave with nothing and contacted the mall cop who understood everything and was polite to give me directions on what I can do and also the shoe departments next to foot locker who was shocked on the incident. I was faced with people who have no idea on what they can do and with zero customers service skills. Yet no shoes or money in my hand 01/16/24 . Went back the next day and was met with another manager named Briannna who was even more rude and refunded me but added Meet me outside @8pm to fight whole place filled with ghetto people who cant do customer service find another job if your life is miserable!!!

terrance williams _{on Google}

Jan 20th, 2023

No size 15 in store