Quick Lane Tire & Auto Center at Tenvoorde Ford, Inc.

Had oil change done in the quick change lane. Afterwards there was a hood sensor alarm on the truck, Russ told me this was not their problem and that I was going to have to schedule with the other service department. I was also on the hook for paying for an issue that was not an issue prior to service. While in the waiting room during the oil change there was a customer that called in and was talking to a "new" employee, he wanted to transfer her to Russ who ignored the transfer and proceeded to explain that he would get back to her when it was convenient for him. There was nobody other than myself in the quick lane area at this time. She called back about 5 minutes later and he was very short on the phone with her and insisted that he would take her number and call back, after getting off the phone there was a discussion about what a "pain" she was. Service: Oil change
Jan 17th, 2023

Visited their website to get updated price quotes for replacement tires on the 3 brands I had received quotes for a couple months earlier and to schedule an appointment for installation asap, roughly $1150. Chat box immediately popped up before I could start to navigate the site so I told the lady chatter what I was looking for, my name, vehicle info, email and cell number. This was just after 5pm Wed 12/21. Received a text message within 3 hours from Sam, telling me the service department was closed and someone would contact me the following day with the requested quotes. I responded with more details and thanks. Haven't heard anything more from anyone at Tenvoorde's and it's 5 full business days later, not including the observed holiday of Monday 12/26. I purchased this vehicle from them and received the original quotes while getting an oil change there this fall. I ended up getting my tires from another local tire shop that was responsive, professional, affordable and got me in for installation within hours of initial inquiry and had me back on the road in about an hour. Disappointed that I wasn't valued as an existing customer by this established local company (that I purchased this vehicle from less than 22 months ago) enough to even make a phone call that would have resulted in a sure sale. Poor customer service, I recommend going elsewhere.
Dec 8th, 2022

Always available for walk in service. I can get all my service taken care of using my ford pass reward points. They dont try suggesting you should completely rebuild and replace everything like most other shops.
Nov 23rd, 2022

These guys are amazing. I believe what they tell me and they are honest with customers, which is rare these days. I have been coming here for years and will continue to only get my oil changed here. These are human beings not job titles and I value that.
Nov 15th, 2022

Services: Tires, Wheel alignment, Oil change
Nov 8th, 2022