Sylvan Learning of Roseville

Mar 5th, 2024

Sep 14th, 2023

Sep 9th, 2023

Jul 30th, 2023

I enrolled my daughter in June 2021 as my husband and I were concerned with gaps her education (as she was primarily distance learning for an entire academic year ). We were also in the process of selling and purchasing a new home and moving outside the area. Before we signed and paid for anything, we inquired if moving to a different center would be a problem, and we were ensure that it wouldnt be. We even inquire about moving to a Sylvan owned my a different franchisee. We were told that they would work with them, and I asked them to even make a note in the file as we were actively working on the move. We paid in full for a math and reading package as it was a discounted price to do so. The center that we wanted to transfer to was owned by a different franchise. When we approached them on the transfer, the informed us that since it is a different owner, they charged $60 per tutoring hour my daughter already received when they were charging previously a much discounted price per hour. They also charge us an additional thousand dollars for as a nonrefundable fee that was never outline previously. I am greatly disappointed in my experience with this company. I would never recommend their services to anyone. I feel like they take advantage of parents that are trying to do the best for their children. I escalated it up the chain as this had to be a mistake. Emmanuel, all I requested was fairness and to stand by what your staffers agreed to. You denied me that. I hope the couple thousand dollars you stole was worth it.
Oct 29th, 2022