PROSE Nails Roseville, MN

Apr 5th, 2024

Apr 2nd, 2024

Really disappointed in my experience here, staff was so friendly so I didn't want to write a negative review. I decided to go to a local nail salon to get my Gel-X set removed and was quoted $20. I was told that for this price I would be getting removal with any necessary clean up. This was reasonable so I booked the appointment and also made sure to clarify again that the service was $20. At the appointment I denied any polish and made sure to voice again that I only wanted a removal and nothing more. I was charged $57 afterwards. I was told that because my nail tech filed my nails, clipped my cuticles, and was using cuticle oil that this counted as a manicure and it was an additional $37. However, I was extremely confused because she was doing this throughout the removal process.... If I knew that filing and clipping the tiniest bit of cuticle was going to total an additional $37 I would have gladly driven downtown to my usual nail salon. I thought this was unfair because I made sure to clarify many times about only wanting a removal. I don't appreciate the inaccurate quote and then paying for services that I "received" but not really. I don't want to bash any of the staff here, they were very apologetic but also told me there is nothing they can do. Unfortunate. I don't think I'll be back any time soon.
Mar 15th, 2024

Clean, friendly staff and great attention to details. Best manicure I've had in years!
Mar 6th, 2024

Feb 4th, 2024