Wells Fargo Home Mortgage - Michelle Williams

Apr 22nd, 2022

She was very helpful eager to help
Jul 3rd, 2017

Ms. Williams spoke with me regarding my complaint to the Wells Fargo Board of Directors about her employee - Eric Prochnow, the mortgage "specialist" at Wells Fargo in Rochester, Mn. Ms. Williams began her telephone conversation with a professional tone, but quickly changed to a tone that clearly told me she did not believe my version of events with regard to my interaction with Mr. Prochnow. While I do admire a supervisor who backs up their employees, Ms. Williams' attitude was not one of support for her employee but, rather, distain for me - a customer of Wells Fargo bank for over 25 years. I do not appreciate being talked "down" to and that is exactly how she handled our conversation - at one point stating, "There's nothing more I can say to you because I do not agree with your statements about Mr. Prochnow" which I took to mean she thought me a liar. Ms. Williams may have thought me a liar and believed her male employee over a female customer, but saying it directly to my face is not what I call good customer service. Ms. Williams and Mr. Prochnow are prime examples of the Wells Fargo environment that caused the CEO to recently resign. I could not be more disappointed in Ms. Williams in particular and Wells Fargo in general. I await the Board of Directors' decision on my complaint and hope Ms. Williams and Mr. Prochnow are properly chastised for their unprofessional behaviors. Beware!
Sep 22nd, 2016