Cricket Wireless Authorized Retailer

I have been a happy cricket customer for many years until today. Not long ago, I purchased an iPhone from this store and was told there would be no activation fee. I specifically asked the employee to not give me a demo version of the phone. Later, noticing the phone seemed to function improperly, I saw the box said demo not or resale. I promptly asked my girlfriend to return the phone for me. They wouldnt receive it. Today, after more than two months in and out of the hospital, I attempted to return it myself in person. Instead of being welcomed as a longstanding customer with multiple lines, I was rudely interrogated, asked who exactly sold the phone to me. I said, a young gentleman. He said, do you mean Theresa? The receipt says Theresa. In a questioning tone. I said, no, it was a young man that seemed perhaps inexperienced. Todays employee spent 90% or our time arguing with me and finally judged (he said is was my word against theirs) that I was beyond the 6 days for return and would not honor the refunds. When I reminded the representative that I had been in and out of the hospital, He said, well, you bought the phone, didnt you! I answered, yes, but that was before I was confined to a hospital. He refused the refund for the phone or activation. Then he called himself the judge and threatened me, strangely, with a defamation law suit if I made a Google Review. Miserable and dishonest service. Cricket has been great, but this store is not. Starting with secretly selling me a demo, not providing the rest of the bundle package, acting not in good faith, requiring multiple trips by a hospitalized individual, and general disorganization. I was calm and polite. A legal threat was over the top. If youre headed there, reconsider. I would expect Cricket to make me whole for this purchase and activation fee. I would be happy to make one more trip to return the demo phone for a refund of both, as in this process, instead of waiting, I have bought a phone from Amazon that is on Cricket service.
Apr 7th, 2024

Rude stuff
Mar 17th, 2024

Always kind and caring and giving service at cricket for years now!!!
Feb 20th, 2024

I came into Cricket store a week or so ago for a new phone and I gotta say, Chad is one of the best people I've worked with. He showed me everything that I would be getting and got me a nice phone and helped me set up my HBO and transfer my stuff. He for sure knew his stuff! He was friendly and very energetic. Someone tell his boss and him that he's doing a great job! Thanks and I will be coming again!
Feb 3rd, 2024

Chad and Nyith are great to work with
Jan 11th, 2024