Penske Truck Rental

Quick and easy to rent
Aug 7th, 2022

Aug 29th, 2020

Great customer service!
Feb 3rd, 2020

Jun 17th, 2019

I recently rented a truck with Penske. I reserved the truck about 3 weeks prior to my move date. I was scheduled to pick up my truck at 8am on June 30th. I got a call and voicemail at 4:59 on June 29th saying that they did not have a truck for me, that their office was closing at 5pm, but I could call back the next day at 8am if I had any questions. I had been counting on the truck to store my things overnight because I had to be out of my apartment at 12pm and wasn't able to move into my new apartment until the following day. There was no apology or ideas for how I would be able to move my things as scheduled. I was forced to call around to other places (Uhaul, etc) on a Saturday night trying to secure a truck for multiple days at a very busy time of the month. I was not able to secure an alternative moving truck in the tight turnaround. I called Penske at 8am when they opened again and they said they had a truck for me in Mound (significantly farther away). So I started the 35 minute trip to Mound, when they call me on my way and say they have a truck for me in Plymouth. I ultimately ended up with a truck, but was way more rushed moving things, was hours delayed, and this added a lot of stress to an already stressful time. I will say that once I got to the Home Depot to rent the truck, the staff were very nice, helpful, and efficient. I was very disappointed that Penske would not even acknowledge that they were hugely inconveniencing me and that they would not even apologize for not having a truck for me that I had reserved.
May 28th, 2020