American Family Insurance - Robert Lind

Cannot in all honesty recommend American Family Insurance, and especially not Bob Lind. Bob ended up costing me more than 100 dollars unnecessarily because he lied to me on a phone call and then if ored any further attempts to contact him. While I was a paying client, he was somewhat responsive. Once I decided to leave American Family and let him know, he told me I would no longer be billed, but then received an additional month. I called Bob and left a message. No response. Called again. No response. Finally, I called the corporate line and they told me to email him with evidence that my insurance period ended when I said that it did. I sent him the email with the evidence. No response. Good customer service isn't just about getting new business. It's also about how you say goodbye to your old customers, so that they aren't left with a bad taste.in their mouths.
Dec 1st, 2022

If I could give no stars I would! DO NOT use this agency. They do not care about returning phone calls. Did not bother to inform me that discounts dropped off because they needed information. I called a dozen times and emailed. They clearly do not care about getting business or customer care. I can assure you if push comes to shove and you need them for an actual disaster or claim you won't be able to get a hold of them. Save yourself time and frustration find a different agent!! Don't reward them with your business. Hope I can save someone else time and money!
Mar 30th, 2021

They kept billing me after I canceled. When I tried to contact to correct they wouldn't return calls or emails. I had to call corporate to get it straightened out. Do not use them! Terrible!!
Oct 14th, 2020

Love spending time at Powderhorn Park. Several great events happen at this Park in South Mpls. Mayday Parade, Art Fair, Art shed Racing, Great Ice staking.
Nov 9th, 2019

I love my American when I go they treat us like family and and they always help us if we call or go in
May 31st, 2019