Sears Imported Autos Collision Center

Jan 4th, 2024

Sep 26th, 2023

If I could give zero stars I would. Dropped my car off with $14k in hail damage 9/11/23. Was told it would be 4-6 weeks to repair. 10/9- I followed up at the 4 week mark as I was going on a road trip and had been without a vehicle for a month. I simply wanted to check to avoid renting a car if possible. Was told it would be another 4 weeks. At this time I also asked what to do as the insurance company issued the payment in my name. They said I could bring the check in and sign it over to them. 11/6- Followed up 4 weeks later and was told it would be at least another 2 weeks. During this call they asked if I had a car and I told them I have been without a car for almost 2 months. They offered a rental and I asked who was paying for that. They said they would pay for the rental. 11/15- received a call from the rental company wondering the status. Called and they said another week. At this point this was interrupting a vacation I was on, and a car had been stolen on my block so I was very uncomfortable with having a rental much longer. 11/27- contacted again as this was past 1 week from them previously telling me it would be done. They ordered the wrong windshield and said all that was left was the windshield and detailing. It would be done Wednesday. I also asked again about the check because it was only valid for 90 days. They said it shouldnt be an issue. 11/28- I receive a voicemail from my insurance asking if they can cut the check to Sears and said they were told my car was done. I was not told it was done by Sears at this point. Since this was after their hours, I emailed and said since its done I will be picking up tomorrow. Also asked why they were asking for the check to be reissued. 11/29- received email back the car was done and since my lien holder was also on the check they wouldnt be able to cash it. Picked the car up that day around 2pm. A bunch of straps from the roof were left dangling- what a nice detail job! (Pictures below) when I went to turn right I got a message that my side camera was not working. They never calibrated the camera. I had returned the rental at this point, so I went in and told them of the issue and said I would not be leaving my car there one more day. They scheduled someone to come out at 8:00am the following day to calibrate the camera. 11/30- 8:03am they have the nerve to call me asking where I was. I was literally pulling in their parking lot! Almost 3 months of not having my car and I cant be 3 minutes late? I was recommended to use this shop by my insurance company and will also be sending this review to them as nobody should have to go through this terrible service. 1/18/24- AND another update! Went to turn my rear windshield washer on and the front turned on strange. Went to turn the front on and heard this awful noise. For context, the entire roof was replaced, so I can only assume they required something incorrectly. They are going to get a lovely call come Monday morning.
Jan 25th, 2024

I took my vehicle here for hail damage at the insurance companies choice. They originally quoted me for 810 days for repairs. It was 28 days before I got my car back, whenever I would call, they would constantly just say that someone will call me back, and out of the two weeks that I had been calling every day, only one time did anyone ever call me back. And when they did call me back, they thought I had my car, they did not know that they still had my vehicle. I have trackers in my vehicle that show me when the car is turned on and off and they were turning it on and off every day, so theres no reason why they would not know that they have my vehicle. Finally, on the day, I got my vehicle back, I waited in the waiting room for 40 minutes, and they didnt even have the paperwork ready for me, I left to go get my secondary driver, and they called me back after an hour, wondering where I went, leading me to assume that I wouldve had to wait there for another hour before they found the paperwork. Once I had my car back, there were all sorts of things out of place, tape left behind on my vehicle, my dash cams messed with, the car roof headliner was not fully secured, and other small things that soured the experience, even further after seeing the quality of work. It was over $10,000 in repairs, and if it wasnt through my insurance, it wouldve been in egregious waste of money for the quality of work. They even unclipped one of my formats, for whatever reason, and then didnt clip it back in. Overall, pretty awful experience, would not recommend you take your vehicle here for anything, they seem pretty disorganized, and as though they dont communicate within their own business. I was thinking about giving two stars, thinking that the people who worked, there were at least cordial, but then remembered that they werent empathetic, they didnt care how long I have been waiting and calling, I was just another number to them. Service: Body & Trim
Nov 3rd, 2023

Zero stars. Worst experience in a long time. Shop is very unprofessional. Shows a lack of consideration and basic communication. Brought my collector vehicle to this location to make sure the job was done right. Job was delayed for months based claim of lack of communication between shop. The shop passed the buck to insurance, but made zero effort. They claim they are busy, yet this deceptive, they may be busy, but that doesnt merit this lack of accountability. I have full glass coverage, zero deductible. After waiting many weeks with no follow up, i called receptionist on 3 way call with safelite and felt like i did the shops job for the shop. Claim is was always fully approved. According to safelite. Yet work is now approved. Weeks later still no follow up i call to verify the complete job will be addressed, correctly inspected. Get inspection , told they couldnt replace a necessary component , sunshade slider, because wouldnt have to drop the headliner. Turns out you do have to drop the headliner to reach the sunroof on my model. Shop shows zero interest or awareness of the situation. I continue press and to follow up again. As i want this fixed. This time I am stone walled by the receptionist with an odd attitude who now claims after this waiting that this part is unachievable from the dealer and thus they wont touch my car. This took months to realize ?? I get zero update , zero respect, at best, a bland apology from the shop manager. After months of me waiting, respectfully. Cant even pick up the phone or connect thedots? What a mess
Sep 19th, 2023