Williams-Sonoma

Dec 28th, 2023

Aug 12th, 2023

I drove a distance to get to this location. Very friendly and helpful staff with in-depth product knowledge. I sincerely appreciated the help. Thank you Williams-Sonoma Ridgedale!
Apr 20th, 2023

Excellent customer service. Just don't sign up for the program and get spammed to death.
Feb 27th, 2023

I had an issue with an All-Clad Copper Core pan I purchased online and picked up at the Edina location. The pan was warped from the factory. After checking their stock, they noticed the others were defective as well. I checked for locations that stocked this item and found this store. When I called Ruth was quick to take my information and call me back after locating a pan that was not defective (this should not take place with All-Clad or William-Sonoma). After I explain the situation and that I would be making in exchange her attitude completely change. She advised me it would be best to return the defective pan to the Edina location and pick up the new one there. She told me about their policy and that their store would have to take a hit for the return and she would not get credit for the sale. Quickly, the focus became on her, the sales person not getting credit for the sale and not taking care of the customer. There was no part of the conversation after that point where she was focused on the customers service. Towards the end of the conversation, when I was explaining I would just return the pan because I was getting frustrated and did not want to do business with them anymore. She hung up on me. I called back and talk to Sue the assistant manager. After again, reiterating their policy and why their employees would try to sway us to be inconvenienced to benefit their store. She did end up making the exchange. At the end of the transaction, I was able to get my pan exchanged but not after going through great inconvenience. I will never step foot in this location again, and will always put Williams-Sonoma at the bottom of the list when looking for quality products when other competitors like Crate & Barrel have offered exceptional service. I expect a lot more out of this company than what I received.
Jul 5th, 2023