H&R Block

I made an online appointment for this location, received confirmation as well as numerous reminder texts and emails, but when I showed up for my appointment time (Sunday 10am), the offices were closed. Apparently there's no way to get a hold of the actual branch, and my call was answered by a nation-wide representative. She made me an appointment for 8am on Thursday, which according to the H&R Block branch info page, they are also not open for. She also said that she couldn't reschedule my appointment or connect me directly to the branch to confirm that they would actually be open, and said I would have to make an additional trip over there to confirm with them that they'd be open for my appointment later this week. In 2024 I shouldn't have to drive to a place to confirm in-person whether or not they'll be open for an appointment time that is listed on their website. Please make sure that your available appointment times reflect the actual hours you are open!!! And have a way to contact the branch directly!
Apr 6th, 2024

Extremely frustrating experience. Tried to call branch about appointment and was greeted by a rude, unhelpful, and almost unintelligible receptionist. We then learned that we were paired with a first-year tax preparer who was unable to do basic rental income, despite having sent a summary of our tax situation and relevant tax forms prior to the appointment, and had to cancel our appointment. Completely disorganized - would not trust this branch to file taxes correctly.
Mar 12th, 2024

I had my 2023 taxes done at the Lake Street H&R Block location and have used their services for several years. I strongly recommend this location, especially if you want to feel confident about your tax return.
Mar 25th, 2023

I've been filing my taxes with H&R Block for years, but decided to meet with a tax specialist for the first time since I recently purchased my first home. I was supposed to meet with Harry Burleson, but he never showed up to our meeting. I called his branch three separate times, each met with unfilled resolutions and false expectations. Harry then emailed me 2 hours later saying, "Sorry, I've been busy." So unprofessional and a complete waste of my time.
Mar 24th, 2023

We dropped off all our documents in early March. The preparer said he would have things finished in a few days. By mid April, close to the deadline, he had not returned multiple emails or phone messages. I called the office 18 times; only twice did anyone answer, and both times told me to call back, which I did, but received no answer. I called the useless toll-free number (long before receiving response below,) where the rep had no contact info for our preparer, even though his bio was on their web site. Only when we just drove to the office and showed up impromptu could we find our preparer.
Feb 17th, 2023