Great Clips

Very bad experience. Upon arrival, this older lady, whom I heard being also rude to other customers here in reviews, just stood there. I nervously said that I would like to check in and she said sure with a quite bad attitude. After I was seated she asked what I wanted. I told her I wanted a butterfly haircut with some curtain bangs. She laughed not knowing what I asked her. I even showed her some pictures. The guy on the left who was doing another guy's cut seemed to know what to do but had to do the other guy's first. So the older lady began cutting my hair but it seemed she did not know what she was doing. When she was done it did not look like what I asked for. It wasn't in layers or had any similarities to the cut I showed her. I reminded her that I asked for curtain bangs. Yet when she cut them, I had regular bangs, they were surprisingly short, and did match the random haircut she had done. When she was done I walked over to pay and when I selected "no tip" because she did not deserve a tip, she looked at me disgusted and I said "thank you" even after they ruined my hair, and did not respond. Please read this ma'am, a tip is a reward for your good work, and this was not good service or good work. You guys ruined my hair and will not be coming back.
Apr 10th, 2024

Wow. Me and my boyfriend decided to get our hair cuts short notice. The guy had no idea how to do a fade for my boyfriend. And the lady cut off at least 4 inches more than I asked. Not very good service or listening skills. I'll go somewhere else next time.
Apr 5th, 2024

Uptown location closed, so we come here with the kids. No frills, easy, and fast. Make sure you reserve a time slot on the website link in Google maps, pre purchase gift cards to save a few bucks.
Apr 1st, 2024

OLD lady Tarza, She messed up my hair because she was clearly rushed. then when I returned half hour later she seemed super agitated with me just by looking at me walking the store she greeted me and looked at me like I was bothering her. The way you might expect your spouse to react and treat you after you told them you cheated on them or something. Very short with me. it's like you're the one who messed up my hair and I'm being polite to you about it and I tipped you. This is my second trip why are you being rude to me? when I was in the chair she was clearly agitated and disagreed with everything I said. she refuses to acknowledge her poor job. I'll be honest if the troubled area was by my ears I would have not let her cut my hair for safety reasons she was so rushed and upset. While I was getting it fixed she literally would not stop disagreeing with me. I'll attach a picture of the bad haircut I took when I got home. She told me it didn't look like there was anything wrong and I'm like look at the picture and I literally pointed it out to her and she remain completely silent while looking at it can clearly agitated said while I'll make it shorter if you want. I told her it looks like I got a big bump or lump on my head and she said no it doesn't. Keep that in mind when you look at the picture. When. She was done she asked if it looked good I said I don't know it's really wet (drenched wet)she told me literally you need to make up your mind right now it's not wet... I repeated I can't tell because it's still wet. She wasn't shy to, the entirety of the time, show me her agitation. She dried my hair in a way I can only describe as violently and asked if it looks good again I felt I had to say yes to exit the situation 2 deescalate because the situation was escalating quickly I'm sitting here upset that my hair looks like crap and I'm being treated like crap. even though I was not happy with the situation and I was not happy with my hair and I did not feel as if I got a good haircut I said it's good. Not to mention I literally showed her a picture of what I wanted my haircut to look like and it wasn't a picture of some stranger it was a picture of me with a haircut I really liked and she failed miserably to replicate that.. when I said that it looked okay she ripped the thing off of my neck and walked away and was saying something under her breath. so I got up and started walking to the counter and said loud enough for the entire store to hear this is the worst experience I've ever had you are extremely rude and I asked her for a refund and then she told me that I could not get a refund and laughed at me and condescendingly told me have a nice day. so I made sure I called corporate and I will be hearing back from the owner with follow up. I work for a company that PRIDES itself in customer service. U don't be short with your cust. Even if a customer is wrong there's ways to disagree with them but if they have wet hair you don't go and tell them your hair is not wet and then if they say yes it is you don't snarl back no it's not. I felt like I was arguing with my 5 year old child the same thing when they have bags under their eyes and they're falling asleep in the car seat and you go are you tired and they say I'm not tired and you say yes you are and they get mad and shout no I'm not it's literally the same thing but with a adult. It was a very jarring experience because the very nice young girl with braces that cut my hair last time I was there gave me the best haircut literally of my entire life I don't take pictures of my haircut afterwards and I took a picture of it I thought it was so good so to go from a really good experience and expecting that to this was very jarring. but that lady for sure needs additional training or is on some type of high horse or got life issues she brought to work or something I'm not sure what's going on with her.
Feb 22nd, 2024

Had to wait about 20 minutes even using the app to check in, which I was trying to avoid, good inexpensive cut; best thing is that, once in the chair, it was super quick.
Feb 20th, 2024