H&M

Store is well kept and organized, however it is SO warm in there. Every time I shop here I end up sweating. My last two visits I waited over 15 minutes in line to checkout (one of those there was a return of over 20+ items from the person in front of me) They need to have more than one associate behind the register. Why even have all those registers if they are never used??
Mar 25th, 2024

We left this store 5 minutes ago. I was choosing clothes for my daughter. My children, 12 years old and 6 years old, sat down on a table on which clothes were laid out. They didn't run, didn't scream, didn't throw their clothes around. They just sat down because they were tired. The store employee kicked them out. She told them to stand up. When I approached the employee to find out why my children could not sit there and where they could sit, this woman began to talk in an aggressive manner about the table and clothes. I had to ask several times where they could sit? Until I heard the answer that it was in the fitting room. I lost all desire to shop. I have never encountered such an attitude in any other store. Or maybe you could still put in a couple of sofas? No?
Mar 20th, 2024

I purposely made a special trip to the mall to go to H & M as there was quite a few things I wanted to try on that I had seen online. It was 6:30 PM & the store personnel tells me that the fitting rooms were closed due to staff shortage. I was not happy. Needless to say, I put back half of my items. How can you make $$ if you wont let customers try your product on? Its not like the store was busy so to let a customer or two try clothes on if you would like to make a sale. I just know I was disappointed.
Mar 6th, 2024

Dec 15th, 2023

An employee decided to follow me out of the store and accuse me of stealing a pair of pants. She asked me if she would find pants if I unzipped my jacket. I told her no and showed her. She returned to the store and so did I. I asked her what made her decide to follow me and ask about pants. She said I was acting suspicious for walking back and forth throughout the store and said she saw me put a pair of pants under my jacket. (No pants were stolen in this situation) On the day after Black Friday. She also said she was trained to pursue theives. I asked to speak to a manager. The manager arrived and I asked if we could view the camera footage to see where I looked suspicious and put pants under my jacket. The manager said they had no means of viewing such footage. What? I said certainly if you are training employees to pursue thefts, you can look at footage to see if their decisions make sense. The manager assured me they couldn't look at tape. Do better, H&M.
Dec 22nd, 2023