Fifth Third Asset Management Inc

Mar 22nd, 2024

I wish there was an option for a negative number of stars. This is the worst bank I have ever dealt with. The web site is horrible. My login info never works, then I get locked out, then I have to spend an hour on the phone with a robot sounding human that decides I'm a "security risk." Even though I provide my SSN, zip code, or correctly answer any of their random questions. DO NOT use this bank!
Mar 15th, 2024

I would give this bank negative stars if I could. We utilize them for our mortgage, and I have never felt less supported by a bank in my life, and have yet to deal with a bank that is this disorganized and has such little regard toward the people who entrust them with their finances and/or property. Run as far away from this bank as possible - theyre useless.
Feb 3rd, 2024

I have never had a bank work so hard against me to take my money. Set up account, wouldn't let me online so an hour and a half with customer service trying to get them to understand I no longer have the cell phone they are trying to send a code to. No other way to verify me. Asked me to go to (ie. fly) to nearest branch. Found a work around (finally) another hour later with a new person who had to transfer me. Went to get automatic payments set up and wouldn't let me without calling (5th call at this point), and person couldn't do anything because they said my risk score was too high. God forbid Fifth Third gives anyone any power on their customer service line to provide you with a solution while on the call. Absolutely the worst bank I've ever worked with in my life, and I've lived overseas in tiny countries using tiny banking systems.
Dec 31st, 2023

Worst Bank on the planet. Save yourself the headache, stress and time that is involved with interacting with Fifth Third bank. Slow processing times, rude customer service and closing and reopening accounts at their discrtion. Run while you're ahead and marked safe. I wouldn't rate any star if I had the option. Absolutely disgusting!!!
Oct 22nd, 2023