Chase Bank

What is the point of having a secured ATM vestibule if it is inaccessible even to bank customers. Also a female employee called my wife's boss to complain about her "attitude" going so far as to fabricate a story about my wife damaging their ATM. Maybe she should find a career path that matches her maturity level.
Apr 7th, 2024

With a bitter taste still in my mouth from the very negative experience I just had at the 1100 Franklin Chase location, I entered this Branch with some trepidation. Immediately, I realized that this branch was dramatically different. The soft-spoken muscular security officer greeted me warmly upon walking in the door, and when I explained I was from out of town, promised to keep an eye on my vehicle out front. GAO, who I later found out was the branch manager, approached me warmly and asked how she could help. She didn't Interrogate me like the Franklin location to confirm that I was a Chase member, she simply wanted to help me with the service I needed, and probably understood that if she took good care of me, and I wasn't a Chase member, I would quickly consider the merits of joining. When you're out of state as a Chase member, and you're looking for a service like Notary to conduct business, it's such a joy to receive the treatment that I did at this branch... especially considering I am from Packer country in Wisconsin, and there's a strong rivalry between the Packers and the Vikings...LOL. I also want to commend Trell, the Personal banker at the branch that helped me with my accounts during the same visit. He was friendly, knowledgeable, and talked with me with the warmth of family. If this branch is not a training location for Chase in the Greater Twin cities, it should be. They reflect the brand as it should be, and make you feel as if you are part of something special. When you're 100's Miles away from home and need help, that's a big deal.
Dec 2nd, 2023

They took care of me well.
Oct 7th, 2023

No 24 hour ATM. They gotta make that money on them $5 ATM fees!!!!!
Oct 2nd, 2023

Thank you for your help today, Trell!
Sep 2nd, 2023